# Club Reception - Soho House Nashville **Company**: Soho House **Location**: Nashville, TN **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Hospitality **Industry**: Hospitality **Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5017711101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/club-reception-soho-house-nashville-dd9ff8ec-730/ ## Description At Soho House, a Club Receptionist/Host is one of the first points of contact for members, guests, and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operations/Restaurants. The Host has acute organisational and people skills which often create an infectious and positive experience from the moment anyone arrives until their departure. Responsibilities also entail excellent service to all guests, members, and staff via friendliness, professionalism, and organisational efficiency. A successful Host may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host, you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and tables are ready for the reservation's arrival. Main Duties: - Ensure every member is welcomed by name (if local) and guests are welcomed with open arms and in a hospitable manner - Answer high-volume phone lines and calls for restaurant, cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries - Be well-versed on standard Q&A regarding menus, hours of operation, and amenity availability/pricing - Maintain a clean, sanitary, and safe work environment, reception area, desk, and coat check closet - Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable) - Support, redirect, and problem-solve in real-time to ensure any guest-related concerns are addressed and action items have been set - Assist guests by checking/retrieving their coats and/or items they left with the bell person - Build relationships with members and guests and communicate and flag positive feedback to management to assess - Influence a fun and positive atmosphere by being approachable and professional Required Skills/Qualifications: - Minimum of 3+ years' experience in a similar role - Experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities - OpenTable experience - Salesforce and Opera experience is a plus - Problem-solving skills and bringing conflict resolution to any anticipated or current matter - Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment - Strong communication skills and ability to understand and follow written and verbal instructions - Flexible schedule and ability to work nights, weekends, and holidays (as needed) Physical Requirements: - Must be able to seize, grasp, turn, and hold objects with hands - Must be able to work on your feet for at least 8 hours - Fast-paced movements are required to go from one part of the club to others - Must be able to move, pull, carry, or lift at least 40 pounds - Occasionally kneel, bend, crouch, and climb as required - Work indoors and outdoors Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Benefits: - Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match - Paid Time Off: Full-Time Employees have sick days + vacation days - Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically - Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability - Learning & Development: An extensive range of internally and externally run courses are available for all employees - Cookhouse & House Tonic: Celebrating our passion for food and drink - Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to - Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - OpenTable - Salesforce - Opera - problem-solving - communication - multi-tasking --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5017711101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)