# Real Time Analyst

**Company**: TaskUs
**Location**: Angeles, Pampanga
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Angeles-Pampanga-Philippines/Real-Time-Analyst---Pampanga_R_2604_5673-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd9a6873-515

## Description

We are seeking a Real Time Analyst to join our team.

As a Real Time Analyst, you will be responsible for intraday performance management, ensuring forecast achievement, service level, occupancy, utilization, and making adjustments as needed.

Key responsibilities include:

- Monitoring queue level performance and variance to forecast in real time

- Reporting significant variations from forecast to Operations and WFM Management

- Providing recommendations for addressing and responding to variations from forecast

- Monitoring agent level schedule adherence

- Analyzing variations to forecast and projecting impact for the remainder of the day

- Compiling and submitting intraday reports with accuracy and timeliness

- Updating schedules with real-time attendance and exceptions

- Approving/recommending alternatives for real-time schedule exception requests

Requirements:

- Undergraduate or Graduate degree in any course, preferably in Economics, Mathematics, or Engineering

- At least 1 year of experience in RTA/WFM

- High level of attention to detail

- Good analytical skills, including root cause analysis

- Strong numerical literacy and understanding of contact center and WFM metrics

- Effective communication skills, both written and verbal

- Strong proactive decision-making skills

- Ability to read trends and project them into future forecasts

- High degree of empathy for fellow workers

- Ability to resolve differences with win-win solutions

## Skills

### Required
- analytical skills
- numerical literacy
- communication skills
- proactive decision making

### Nice to have
- Economics
- Mathematics
- Engineering
- RTA/WFM experience

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Angeles-Pampanga-Philippines/Real-Time-Analyst---Pampanga_R_2604_5673-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)