# Technical Account Manager 3

**Company**: Twilio
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8059910?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd963907-8c8

## Description

Twilio is looking for an experienced Technical Account Manager who will be the designated technical support engineering contact for strategic customers.

As a Technical Account Manager, you will support customers during US Central hours (8am to 6pm) and work on cases created by customers, resolving complex technical problems with potentially costly and far-reaching consequences.

Responsibilities:

- Use strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.

- Work with customers' and partners' developers, architects, and support personnel to resolve complex problems.

- Collaborate with teammates and Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs.

- Analyze customer trends, patterns, and drive improvements to report to the management team.

Qualifications:

- 4 to 6+ years of relevant experience

- Good knowledge of RESTful technology, APIs, and cloud solutions

- Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript

- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP and SSL/TLS

- High competency in communicating complex technical issues to technical and non-technical audiences

- Comfortable working with customers' developers to troubleshoot use of Twilio helper libraries

- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows

- Excellence in task prioritization and evaluation of situational urgency

- Interest in utilizing customer feedback to identify and drive improvements in products

- Enthusiasm for interacting and collaborating with other departments within Twilio

- Ability to stand in the customer's shoes and demonstrated dedication to the customer experience

- Experience in managing dedicated customer accounts

Desired:

- Understanding of Telecoms and VOIP including WebRTC and SIP

Location: This role will be remote and based in the US, providing support during 7am to 4pm Pacific Time.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more.

## Skills

### Required
- RESTful technology
- APIs
- cloud solutions
- Java
- Node.js
- PHP
- C#
- Python
- JavaScript
- React
- Redux
- TCP/UDP
- SSL/TLS
- troubleshooting
- communication

### Nice to have
- Telecoms
- VOIP
- WebRTC
- SIP

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8059910?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)