# Enquiry Desk Assistant

**Company**: South Yorkshire Police
**Location**: Sheffield
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: £25,242 - £27,204
**Category**: Customer Service
**Industry**: Law Enforcement

**Apply**: https://fa-exru-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/11218?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd7a6008-49a

## Description

As an Enquiry Desk Assistant, you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professionally, and courteously with all enquiries.

Key responsibilities:

- Provide a prompt response to all enquiries received at the enquiry desk.

- Signpost enquirers to other SYP teams, partner services, and/or organisations where appropriate.

- Accept, record, and securely store items of found and evidential property.

- Create incidents, such as reporting crimes, historic offences, and CSODS.

- Check, confirm, process, and record information in relation to force processes.

- Maintain and update electronic records/systems.

- Search and retrieve information to complete tasks whilst maintaining security and confidentiality.

- Report persons for minor offences and use of Police Caution.

- Ensure security of access through the public foyer area/car parks.

- Carry out general clerical/administrative duties.

- Attend court to give evidence in accordance with instruction and legislation.

Skills and experience:

- Experience of dealing with customers face-to-face in a fast-paced environment.

- Ability to keep calm under pressure when dealing with difficult situations.

- Keyboard skills and competence in computer applications, including MS Word and Excel.

- Teamwork, effective communication, resilience, and problem-solving skills.

- Previous clerical/administrative experience.

- Ability to work a shift pattern, including weekends, bank holidays, and overtime.

What We Offer:

- A highly competitive salary and access to a generous pension scheme.

- Generous annual leave allowance.

- Family-friendly policies, including enhanced maternity, paternity, and adoption leave.

- Flexible working arrangements, including flexitime and hybrid working.

- Job sharing/part-time working for some roles.

- Transparent and collaborative team culture.

- Comprehensive range of development and leadership courses.

- Employee Assistance Programme.

- Flexible lifestyle benefits, such as Blue Light Card and Cycle to Work scheme.

## Skills

### Required
- customer service
- administration
- communication
- teamwork
- problem-solving
- MS Word
- Excel

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Source: [Apply at fa-exru-saasfaukgovprod1.fa.ocs.oraclecloud.com](https://fa-exru-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/11218?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)