# Merchant Onboarding Manager

**Company**: Adyen
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/7422228?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd5fa5a2-02d

## Description

This role is for a Merchant Onboarding Manager at Adyen, based in Singapore.

As an Onboarding Manager, you will be a trusted advisor to Commercial teams, helping shape complex opportunities and turn them into scalable, compliant and operationally feasible onboarding solutions.

**Onboarding Solutioning & Risk Management**

- Own onboarding compliance solutioning (KYC, CDD, schemes, setups) for complex opportunities from first assessment to sign-off

- Evaluate merchant risk profiles and build structured business cases for high-value deals

- Turn compliance, regulatory and card-scheme requirements into clear guidance that drive onboarding decisions

**Stakeholder management**

- Be the primary operations contact for merchants across the onboarding journey; gather requirements, align expectations and drive milestones

- Translate complex merchant needs and business models into clear, actionable onboarding requirements

- Partner with Sales, Account Management and Compliance to deliver a seamless merchant onboarding journey

- Build trust with senior merchant counterparts and internal leaders across markets in APAC

**Strategic advisory**

- Shape onboarding opportunities with Commercial, balancing risk frameworks with commercial priorities

- Stay current on regulatory and scheme changes, and educate internal teams on regulatory, process and policy updates relevant to onboarding complex setups

**Project Management**

- Own the onboarding and expansion projects end to end, from commercial handover to go-live

- Run multiple merchant opportunities in parallel, keeping timeline, dependencies and owners clear

**Operational excellence**

- Set the standard for how merchants are onboarded, and document best practices to enable consistency across markets

- Identify recurring blockers, fix root-cause, track metrics to improve onboarding process

**Who you are**

- 5+ years in commercial, compliance, advisory, project management or a related field

- Fluent in English verbal and written; additional APAC languages are a plus

- Strong communication skills and confidence in managing multiple priorities

**Preferred Qualifications**

- Experience in payments, fintech, banking with knowledge of CDD, KYC, card-scheme rules and risk compliance

- A consultative mindset and sound judgement to balance rigorous risk requirements with business growth

- Strong prioritization skills and problem-solving skills to manage projects in a fast-paced environment

- Excellent presentation skills and the ability to simplify the complexity

- Process and project management skills and experience

## Skills

### Required
- KYC
- CDD
- compliance
- risk management
- project management
- stakeholder management

### Nice to have
- payments
- fintech
- banking
- card-scheme rules
- regulatory compliance
- APAC languages

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/7422228?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)