# Customer Success Representative

**Company**: Astranis
**Location**: San Francisco
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $70,000-$125,000 USD
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q96372482

**Apply**: https://job-boards.greenhouse.io/astranis/jobs/4682066006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd571896-ea6

## Description

We are seeking a versatile, detail-oriented Customer Success Representative to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking.

Your responsibilities will include:

- Serving as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.

- Leading the response for customer commercial requests and partnering with Finance to track, manage, and forecast revenue.

- Proactively 'digging in' with engineering teams to understand the 'why' behind technical issues.

- Navigating a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.

Requirements include:

- 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role.

- A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS).

- Financial literacy and strong comfort level with contracts and revenue tracking.

- Genuine desire to go 'under the hood'; you want to understand how satellite networks operate and aren't afraid to ask engineers deep questions so you can better advocate for your customer.

What we offer:

- A compensation package that includes equity and robust benefits.

- Base pay is just one component of Astranis's total rewards package.

- Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals.

## Skills

### Required
- Account Management
- Commercial Operations
- Financial Literacy
- Contract Management
- Revenue Tracking

### Nice to have
- Technical Field Background
- Satellite Network Operation
- Engineer-Speak Translation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/astranis/jobs/4682066006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)