# ウェイター/ウェイトレス Waiter/Waitress - Soho House Tokyo

**Company**: Soho House
**Location**: Tokyo, Tokyo Prefecture
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/4747366101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd42ce3b-161

## Description

As a Waiter/Waitress with Soho House, your role is to ensure that our members have an amazing experience every time.

Your main responsibility is to ensure that members have an enjoyable and memorable experience. You will deliver excellent service from the initial greeting, taking orders, making recommendations, and processing payments, all in line with our steps of service.

## Main Duties

- Greet members as they are seated and introduce them to the menu

- Ensure tables are fully set before seating members and offer water or drinks, topping up throughout their stay

- Take accurate orders and communicate them to the kitchen team

- Confirm food items, match orders, and deliver them to the correct table

- Open and serve wine or champagne correctly, ensuring glasses are topped up

- Take responsibility for service within your designated section

- Check for any allergies or dietary requirements

- Demonstrate strong knowledge of the menu to provide recommendations and pairings

- Engage with members, check satisfaction, and respond to any additional needs

- Remember and log member preferences, accommodating special requests where possible to create memorable experiences

- Perform opening and closing duties, including setup and breakdown of stations

- Maintain a clean, spotless, and organized working environment

- Present the bill and process payments via card, SH App, or House Pay

- Attend regular team meetings and daily tastings to stay updated on menu changes and specials

- Support running food and drinks when needed

- Reset tables and maintain the restaurant and club space

- Handle or escalate member complaints with professionalism and care

- Ensure safety, security, and wellbeing of both members and team

- Handle VIP and PWK members with the highest level of discretion and confidentiality

## Experience Required

A successful Waiter/Waitress at Soho House will ideally have around 1–2 years of customer service experience, including experience in the food & beverage or hospitality industry, along with a natural flair for delivering first-class service.

- Passion for food, drink, and hospitality

- Strong attention to detail

- Excellent customer service skills

- Compassionate and thoughtful communication skills

- Organised and reliable

- Ability to handle feedback positively to achieve member satisfaction

- Ability to multitask in a fast-paced environment

- Ability to understand and follow written and verbal instructions

## Skills

### Required
- food service
- hospitality
- customer service
- communication

### Nice to have
- menu planning
- wine serving
- event management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/4747366101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)