# Senior Operations Manager (TOKYO)

**Company**: Keywords Studios
**Location**: Suginami, Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/8455BC276F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd3533c2-0fb

## Description

As a Senior Operations Manager, you will lead the strategic and day-to-day operations of multiple projects and client portfolios ranging from Small-to-Medium Businesses (SMBs) to Large Scale Enterprises.

You will lead the Tokyo Operations Team, driving high performance across client satisfaction, staffing efficiency, team development, cross-functional collaboration, and operational excellence.

Key responsibilities include:

- Multi-client project management

- Client relationship management

- Contract and SLA compliance

- Team leadership and mentorship

- Financial and P&L oversight

- Cross-functional and operational excellence

Requirements:

- Minimum of 3-5+ years of leadership experience as an Operations Manager or Senior Operations Manager

- Bilingual fluency in Japanese and English

- Proven track record of managing P&L performance, operational budgets, and applying gross margin levers

- Demonstrated ability to manage diverse client portfolios across SMB and Enterprise business models simultaneously

- Strong record of leading manager-level direct reports, enforcing performance accountability, and actively mentoring operational leaders

Benefits:

- Social insurance

- Annual leave

- Congratulation or condolence leave

- Special leave

- Employee referral program

- Numerous internal social events

- Casual dress and hairstyle

- No smoking in workspace

- Employee Assistance Program

- Relo Club Program

- Commuting allowance

- Telecommuting allowance

## Skills

### Required
- Operational management
- Leadership
- Financial management
- Client relationship management
- Team leadership
- Mentorship
- Cross-functional collaboration
- Time management
- Project management
- Analytical skills

### Nice to have
- Bilingual fluency in Japanese and English
- Experience in BPO or customer support environment
- Proficiency in MS Office, Google Workspace, and operational/business intelligence tools

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/8455BC276F?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)