# Account Manager

**Company**: PayPal
**Location**: Milan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: Base Pay: €43,200.00 - €62,040.00 Annually, Total Target Cash: €72,000.00 - €103,400.00 Annually
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Milan-Milano-Italy/Senior-Account-Manager--SMB_R0137463?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd1cffb8-f60

## Description

As an Account Manager at PayPal, you will own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants, proactively identifying opportunities to deepen relationships, expand product adoption, and solve merchant needs to protect and grow transaction margin.

Key responsibilities:

- Act as the single point of contact for your merchants, owning commercial outcomes end to end

- Use AI-powered tools to surface growth, cross-sell, and risk signals across your portfolio

- Keep your pipeline, forecast, and portfolio health reporting sharp, and share what works with less experienced colleagues

- Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough

Requirements:

- 5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience

- A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them

- Quantifiable examples of retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth

- Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk

Benefits:

- Comprehensive, choice-based programs to support all aspects of personal wellbeing

- Generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health

- Flexible, balanced work culture with a holistic approach to benefits

## Skills

### Required
- AI-powered tools
- commercial data analysis
- customer relationship management

### Nice to have
- cross-sell
- upsell
- wallet-share growth
- problem-solving

---

Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Milan-Milano-Italy/Senior-Account-Manager--SMB_R0137463?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)