# IT Support Intern

**Company**: Catawiki
**Location**: Amsterdam
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/catawiki/jobs/8264441?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dd14779e-051

## Description

At Catawiki, you'll work as an IT Support intern, gaining experience in an IT team within a business. You'll interact with various stakeholders, both technical and non-technical, and learn about the employee lifecycle from a support function's perspective.

**Responsibilities:**

- End-user Support:

- Serve as the first point of contact for technical support, managing and resolving day-to-day IT issues.

- Coordinate with senior team members for complex problem resolution.

- Document solutions and share knowledge with end-users.

- Device Management and Lifecycle:

- Execute end-to-end laptop provisioning and configuration.

- Manage hardware logistics and inventory tracking.

- Handle employee technology onboarding, including account creation and system setup.

- Coordinate equipment returns and account closures during offboarding.

- Maintain accurate documentation of all processes.

**Requirements:**

- Good communication skills - verbal and written.

- Positive customer service skills with the ability to make people feel validated.

- Willingness to support where needed.

- Curious mindset and willingness to learn new things.

- Ability to ask questions to get a better understanding.

- Willingness to share information and teach people how issues were resolved.

- Hands-on approach to tasks.

- Detail-oriented in all things you do.

- Basic technical skills/understanding of technical terms.

- Ability to find information to help troubleshoot technical issues.

- Knowledge or previous experience of using Apple laptops.

- Fluent in English; Dutch & additional languages are a plus.

- Currently enrolled in a Dutch university & remain enrolled for the entire duration of the internship.

**Benefits:**

- Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories.

- Learn and grow through Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.

- A culture of connection defines us; we're a passionate, diverse team of 800+ Catawikians representing 60+ nationalities.

- Celebrate life's moments with us; you'll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to 'Pursue Your Passion'.

## Skills

### Required
- communication skills
- customer service skills
- technical skills
- troubleshooting
- Apple laptops
- English
- Dutch

### Nice to have
- additional languages

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/catawiki/jobs/8264441?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)