# FOR POOLING: Mandarin Bilingual Agent - Non-voice for Gaming Project

**Company**: Keywords Studios
**Location**: Pasig, Metro Manila
**Job type**: full-time
**Category**: Customer Service
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/s8K5JNpyeX2fYDecjzGnPx/for-pooling%3A-mandarin-bilingual-agent---non-voice-for-gaming-project-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/for-pooling-mandarin-bilingual-agent-non-voice-for-dd0a5c75-100/

## Description

We are seeking a Mandarin Bilingual Player Engagement Agent to serve as a link between our clients and the gaming community.

As a Chinese Bilingual Player Engagement Agent, you'll investigate and deliver prompt, quality responses to players' questions while providing valuable feedback to our developers.

**Responsibilities:**

- Deliver excellent customer support to players.

- Investigate and resolve player inquiries promptly through ticketing, email, or chat.

- Assist internal teams with project-related requests, ensuring smooth collaboration.

- Gather and deliver player feedback according to established procedures.

- Provide translations when required to ensure seamless communication.

- Maintain accurate and detailed reports to keep processes streamlined.

- Ensure prompt escalation of issues following established procedures.

- Contribute to smoother support processes with personalized macros and knowledge base.

- Participate in maintaining high-quality standards through the QC process.

- Take part in valuable training sessions to enhance your skills and knowledge.

- Manage your time effectively and responsibly to meet players' needs.

- Master the gameplay knowledge of our products to serve players better.

**Requirements:**

- Mastery in C1-C2 level Mandarin language proficiency (Mandarin - Traditional Chinese), with English at B2 level or higher.

- Excellent communication skills for effective player support.

- Flexibility to adapt to various situations and player needs.

- Accountability and reliability in handling player inquiries and issues.

- Proactivity in identifying and addressing player concerns.

**Nice-to-haves:**

- Previous Customer Service experience or any relevant experience as a Chinese Bilingual CSR in a BPO setting.

- Similar experience in Email or Live Chat Support is an advantage.

- Knowledge of community platforms (e.g., Discord, Slack).

- Passion for video games.

**Benefits:**

- Non-taxable Allowances

- HMO and Life Insurance

- Paid Time Offs

- Annual Wellness Subsidy

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Mandarin
- English language proficiency
- Communication skills
- Analytical skills
- Time management

### Nice to have
- Customer Service experience
- BPO experience
- Email or Live Chat Support experience
- Community platforms knowledge
- Video games passion

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/s8K5JNpyeX2fYDecjzGnPx/for-pooling%3A-mandarin-bilingual-agent---non-voice-for-gaming-project-in-pasig-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)