# Senior Manager, Operations Servicing Strategy

**Company**: Capital One
**Location**: Richmond, VA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $149,000 - $170,000 (Riverwoods, IL), $149,000 - $170,000 (Chicago, IL), $163,900 - $187,100 (McLean, VA), $178,800 - $204,100 (New York, NY), $149,000 - $170,000 (Richmond, VA)
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Manager--Operations-Servicing-Strategy--Hybrid-_R1005257-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-manager-operations-servicing-strategy-dcfb0bc2-a03/

## Description

Capital One's Horizontal Servicing OSS (Operations Servicing Strategy) Team focuses on delivering efficient and scalable solutions across Capital One's global servicing footprint. As a Senior Manager, Operations Servicing Strategy, you will be a key member of a team focused on identifying areas of operational improvement while delivering solutions consisting of both process improvement and technology investments.

**Responsibilities:**

- Identify and drive transformation improvements across the US Card Servicing footprint.

- Lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce.

- Demonstrate leadership by leading a team of ~3-5 associates across multiple job families, including process and OSS.

- Work with analyst and product teams to leverage data and technology to improve the tools agents use to service customers.

- Strengthen the analytical and critical thinking skills of a team to unlock solutions that will transform the Card servicing ecosystem.

**Requirements:**

- High School Diploma, GED or Equivalent Certification.

- At least 5 years of experience delivering transformational initiatives.

- At least 5 years of experience directing process transformations or projects.

- At least 3 years of experience in people management.

- At least 3 years of experience in strategic planning.

**Preferred Qualifications:**

- Bachelor's Degree or military experience.

- PMP, Lean, Agile or Six Sigma certification.

- At least 6 years of experience directing process transformations or projects.

- At least 4 years of experience in people management.

**Salary Range:** Riverwoods, IL: $149,000 - $170,000 Chicago, IL: $149,000 - $170,000 McLean, VA: $163,900 - $187,100 New York, NY: $178,800 - $204,100 Richmond, VA: $149,000 - $170,000

**Benefits:** Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

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## Skills

### Required
- leadership
- tech fluency
- curiosity
- results focus
- communication
- analytical
- customer-centric
- operational excellence

### Nice to have
- PMP
- Lean
- Agile
- Six Sigma

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Senior-Manager--Operations-Servicing-Strategy--Hybrid-_R1005257-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)