# Employee Data Analyst

**Company**: Salesforce
**Location**: Mexico City
**Experience**: mid
**Job type**: full-time
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Employee-Success-Operations-Associate-Analyst_JR366344?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dcf87c7d-401

## Description

We are seeking an Employee Data Analyst to join our Workday & Onboarding Data Operations team. As an Employee Data Analyst, you will provide operational support to employees across all regions, act as a trusted partner for the business ensuring an amazing employee experience.

Responsibilities:

- Process Manager Self-Service (MSS) for all kinds of transactions on Workday

- Audit Global work authorisation (GWA) for new hires and international transfers

- Case management - case triaging, adhering to TAT, meet CSAT expectations

- Contract management and Background Investigation Process management

- Identify and Perform data audits to ensure meeting clean data requirements

- Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees

- Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers

- Act as point of contact and subject matter expert (SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions.

- Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience

- Participate in testing (UAT) for Workday upgrades and rollout of new features

- Own data integrity of all employee change transactions by following the outlined peer review/audit process

- Ensure compliance with audit requirements by completing work correctly and timely

- Provide excellent customer service to employees using our customer service portal by resolving Tier 2 queries

- Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues

- Participation in projects such as M&A, Geo Expansion, and other roll outs

- Work collaboratively across a global Data Ops team to bring process optimisation ideas

- Lead process transition activities to Data Ops

Requirements:

- 3-5 year's work experience in an HR Data Management or HR operations role

- Experience with Workday or similar global HR Systems

- Must have strong understanding of data integrity and data privacy requirements

- Excellent verbal and written communication skills: concise, articulate, and confident

- Intermediate to Advanced knowledge of Excel

- Proven ability to diagnose a problem, informed by data and lead correction efforts

- Proven project management skills

- Exceptional customer service orientation

- Ability to prioritise competing priorities in a high-paced work environment

- Drives results and is solutions-oriented

- Ability to maintain confidentiality in all aspects of job responsibilities

- Exceptional time management, organisational, prioritisation and follow-up skills

- Work effectively in a team environment

## Skills

### Required
- Workday
- HR Data Management
- Excel
- Project Management
- Customer Service

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Employee-Success-Operations-Associate-Analyst_JR366344?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)