# Senior Manager, Customer Engineering, India

**Company**: Cloudflare
**Location**: Remote India
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8020043?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dcf6dfc7-067

## Description

As a Senior Manager, Customer Engineering, you will lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership. You will be accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.

Responsibilities:

- Lead and develop the India Customer Engineering team across enterprise and strategic accounts.

- Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.

- Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.

- Partner with Account Executives to drive technical validation and help close new business.

- Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.

- Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.

- Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.

- Hire, retain, and develop top CE talent; build succession plans and bench strength.

- Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.

- Surface regional feedback, product gaps, and competitive insight to product and engineering.

Qualifications:

- Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.

- Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.

- Experience working with enterprise customers in India or APAC.

- Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.

- Proven commercial mindset with experience in quota-carrying or revenue-aligned motions.

Strongly preferred:

- Experience with hyperscaler ecosystems or cybersecurity vendors.

- Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway.

- Applied AI experience, including prompt engineering, LLM orchestration, or RAG.

- Coding/scripting fluency in Python, JavaScript, or similar languages.

- Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.

## Skills

### Required
- Solutions Engineering
- Customer Engineering
- Sales Engineering
- Forward Deployed Engineering
- People Leadership
- Security
- Networking
- Cloud Infrastructure
- Enterprise Architecture
- Developer Platforms

### Nice to have
- Hyperscaler Ecosystems
- Cybersecurity Vendors
- Cloudflare Developer Stack
- Workers AI
- AI Gateway
- Applied AI
- Prompt Engineering
- LLM Orchestration
- RAG
- Python
- JavaScript

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8020043?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)