# Relationship Manager, Commercial

**Company**: Intercom
**Location**: Chicago, IL
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $132,836-$170,745
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7386908?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dce3a550-136

## Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

As a Small Business Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

## What will I be doing?

- Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention

- Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them

- Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals

- Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline

- Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation

- Track and report all key metrics related to customer growth, retention and Intercom product usage growth

- Engage in team development and mentoring

## What skills do I need?

- 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)

- 1+ years selling SaaS products

- Experience managing procurement processes

- Strong sales instincts and track record hitting and exceeding quota

- Exceptional written and verbal communicator

- Comfortable and energized operating and problem-solving in a fast-moving organization.

- Exhibits a growth mindset, intellectual curiosity, and ambition

- Ability to build and maintain deep client relationships across levels in complex organizations

- Demonstrable history of leadership, with both immediate and cross-functional teammate

## Benefits

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews - great work is rewarded!

- Flexible paid time off policy

- Paid Parental Leave Program

- 401k plan & match

- In-office bicycle storage

- Fun events for Intercomrades, friends, and family!

- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

## Skills

### Required
- SaaS sales
- customer relationship management
- strategic planning
- forecasting
- communication
- leadership
- procurement processes

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7386908?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)