# Lead Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Scarborough, North Yorkshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £36,250
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400094541?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dcd58106-4a9

## Description

We are seeking a Lead Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd in Scarborough, North Yorkshire.

As a Lead Customer Experience Manager, you will lead a team of managers to ensure every customer has a great experience in store. You will be responsible for planning upcoming key trading activity and events, regularly taking full accountability for the store in the absence of a store manager, and running operations at checkout areas, petrol stations, and back of house services.

The successful candidate will be a passionate leader who is consistently ambitious for their customers and colleagues. You will have experience of managing managers in a fast-paced, customer-facing environment, and be comfortable managing alone in the absence of more senior management.

Key responsibilities include:

- Leading a team of managers to deliver exceptional customer experiences

- Planning for upcoming key trading activity and events

- Taking full accountability for the store in the absence of a store manager

- Running operations at checkout areas, petrol stations, and back of house services

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

The ideal candidate will have:

- Experience leading large teams in a fast-paced, customer-focused environment

- A track record of delivering exceptional customer experiences across complex operations

- Proven success in delivering and improving KPIs

- Experience managing sensitive and complex people matters

- Leadership experience in an operational environment

In return for your hard work, we offer a range of benefits, including:

- Salary from £36,250

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided for colleagues in all our stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

- Colleague networks – link with like-minded people to help fulfil your potential

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

## Skills

### Required
- leadership
- customer service
- team management
- operations management
- performance management

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