# Lead Reviewer

**Company**: Welocalize
**Location**: California (Bay Area)
**Job type**: full-time
**Category**: Language Services

**Apply**: https://welocalize.wd1.myworkdayjobs.com/en-US/welocalize/job/California-Bay-Area/Lead-Multimedia-Content-Reviewer_R0004612?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dca9c372-c1c

## Description

The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.

**Linguistic tasks**

- Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards

- Creative writing of marketing content to engage customers

- Proofreading and copy editing of storefront descriptions

- Report any patterns of issues observed to help improve database and product performance

- Test tools to provide feedback for improving efficiency and accuracy

- Performs translations as needed

- Performs review tasks as required

**Quality management planning and execution**

- Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account

- Helps define and quality expectations per language (may be in collaboration with the client)

- Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary

- Ensures language level quality oversight by KPI tracking and status reporting

- Plans, performs and tracks LQAs, if applicable

- Drives the arbitration process

**Client engagement**

- Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed

- Documents meetings with Apple and follows up with linguists to make sure everybody is aligned

- Liaison between Apple and the broader Welocalize linguistic team

- Ensures Apple’s feedback is implemented

- Performs direct reviews with Apple SMEs, where applicable

**Manages linguistic assets**

- Creates and maintains linguistic assets

- Maintains client facing documentation

- Communicates asset updates to linguistic team

**Coordinates the linguistic team**

- Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads

- Support linguists in understanding corrections resulting from the arbitration process

- Acts as liaison for terminology, style issues, product features & questions

- Responds to content reviewers’ queries

- Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed

- Profile matching and assigning work/content types to the linguistic team

- Guide the linguistic team into identifying the root causes of issues and determining actions for improvement

- Supports the onboarding of new linguists (when applicable)

- Reviews and evaluates language tests of potential candidates

- Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program

- Coaches and mentors linguists

- Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced

- Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team

## Skills

### Required
- linguistic analysis
- quality management
- client engagement
- asset management
- team coordination

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Source: [Apply at welocalize.wd1.myworkdayjobs.com](https://welocalize.wd1.myworkdayjobs.com/en-US/welocalize/job/California-Bay-Area/Lead-Multimedia-Content-Reviewer_R0004612?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)