# Associate, Aladdin Client Engagement (ACE)

**Company**: BlackRock
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Tokyo-Japan/Aladdin-Client-Engagement--Associate_R265348-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dc6cf1a2-e88

## Description

Aladdin Client Engagement (ACE) partners with clients to help them realize the full value of their Aladdin investment.

As part of the ACE team, you will act as a consultative partner to our clients , connecting their business priorities with Aladdin’s capabilities to deliver measurable outcomes.

**Strategic Client Value Delivery**

- Serve as a trusted advisor to senior stakeholders across Trading and Operations, helping translate business objectives into practical, high-impact Aladdin solutions.

- Identify opportunities to expand and deepen Aladdin adoption, improve workflow efficiency, and unlock commercial value through enhanced platform usage.

- Lead and contribute to complex client change initiatives, including asset onboarding, workflow redesign, system rationalization, target operating model changes, and optimization programs.

- Apply hands-on expertise in Aladdin to drive measurable business outcomes.

**Industry & Workflow Expertise**

- Provide thought leadership across the investment lifecycle, informed by global client engagement insights and industry best practices.

- Partner closely with clients to assess current-state workflows, identify pain points, and design scalable optimization opportunities.

- Bring a point of view on how evolving market practices and technology trends can improve client outcomes.

**Client Engagement & Governance**

- Collaborate with sales and relationship teams to align value delivery strategies with multi-year client roadmaps.

- Proactively monitor client sentiment, adoption trends, and emerging risks, escalating issues as needed.

- Support effective governance through structured book-of-work reviews and senior-level relationship engagements.

**Product & Innovation Advocacy**

- Act as a key client voice in shaping Aladdin’s product roadmap, particularly for Asia Pacific market needs.

- Educate clients on existing and new Aladdin capabilities, enabling informed adoption decisions.

- Establish clear feedback loops with product teams to improve product fit, usability, and impact.

**What You Bring**

- Proven ability to engage senior stakeholders, align cross-functional teams, and manage complex client needs.

- Strong communication skills, with the ability to translate technical concepts into clear, business-relevant insights and compelling value propositions.

- Analytical and structured approach, with experience leading multi-workstream initiatives and change programs.

- Solid understanding of the investment management lifecycle, with hands-on experience in one or more of the following areas: Post-Trade, Trading, trade operations, derivatives operations, asset servicing, or compliance.

- Fluency in Japanese; business-level English preferred.

**Our benefits**

- A strong retirement plan

- Tuition reimbursement

- Comprehensive healthcare

- Support for working parents

- Flexible Time Off (FTO)

**Our hybrid work model**

- Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.

## Skills

### Required
- Aladdin
- investment management
- workflow expertise
- client engagement
- Japanese
- English

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Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Tokyo-Japan/Aladdin-Client-Engagement--Associate_R265348-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)