# Manager, Provider Network Operations

**Company**: Pomelo Care
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000-$115,000
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/pomelocare/jobs/6178409004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dc5a22da-0fc

## Description

We are looking for a Manager of Provider Network Operations to build and scale the clinical network powering Pomelo's new Midlife line of business.

In this role, you'll partner closely with cross-functional teams (Recruiting, Licensing & Credentialing, Product, Clinical Leadership) to build processes, programs and infrastructure to support the growth, utilization, retention and quality of our multi-license-type provider network as volume scales.

Responsibilities:

- Set and report on network capacity targets; identify and close gaps before they affect patient access

- Partner with Recruiting, Licensing & Credentialing, and Learning teams to keep time between contract signature & first patient visit efficient as volume scales

- Own the end-to-end provider relationship, including orientation, utilization, and retention across the network

- Define and track provider utilization metrics; turn insights into concrete process and/or product fixes

- Build and run programs (e.g., incentives, community) that keep clinicians actively practicing within the Pomelo network

- Partner with the Quality team to define what good looks like across the network and translate clinical quality standards into network participation criteria

- Monitor provider-level quality data (e.g., utilization, patient outcomes, complaints) and drive action on outliers, in partnership with Clinical leadership

- Support quality-based remediation and, when necessary, contract termination decisions in line with Pomelo's clinical and compliance standards

- Serve as the connective tissue across Licensing, Credentialing, Quality, Clinical Ops, and Product teams whose work supports the clinical network

- Build the reporting and dashboards to provide a clear view of network health

- Represent the provider network in company-wide planning, and flag risks (e.g., capacity gaps, quality issues) before they become urgent

Requirements:

- 3 years of work experience, with 1+ years in provider network management, provider success/experience, or network operations at a telehealth company

- Demonstrated ownership over key network metrics, including growth, retention, utilization, and quality

- Enjoys building net new processes in addition to optimizing existing ones

- Strong cross-functional communicator, able to work fluidly with Clinical, Product, Compliance, and Commercial teams and translate between them

- Strong analytical skills, track record of using data to tell a story & prioritize investments

- Comfortable with ambiguity and early-stage pace

- Nice to have: experience specifically in women's health or a clinician network involving multiple license types (MDs, NPs, RDs, etc.)

Benefits and Perks:

- Comprehensive Health, Dental, and Vision coverage for employees and their families

- High deductible Health Plans with Health Savings Account (HSA) options

- Flexible Spending Account (FSA)

- Equity grant participation

- 401(k) program

- Competitive vacation policy

- 16 weeks paid parental leave

- Fully remote work flexibility (within the US)

Compensation: The expected base salary range offered for this role is $100,000-$115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

## Skills

### Required
- provider network management
- cross-functional communication
- analytical skills
- telehealth

### Nice to have
- women's health
- clinician network management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/pomelocare/jobs/6178409004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)