# Senior Manager, Content & Operations, Global Customer Advocacy

**Company**: Zscaler
**Location**: Remote - USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $150,500 - $215,000 USD
**Category**: Marketing
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zscaler/jobs/5267163007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dc575684-5dd

## Description

Zscaler is looking for a Senior Manager, Content & Operations, Global Customer Advocacy to join its team. This is a remote role, reporting to the Senior Director, Global Customer Advocacy.

The Senior Manager, Content & Operations will drive the scale and impact of Global Customer Advocacy through AI-powered innovation, strategic content development, and third-party customer validation. This role will lead the adoption and optimization of AI-driven solutions, amplify customer proof points across cross-functional workflows, and strengthen Zscaler's market credibility through customer reviews and analyst engagement.

Responsibilities:

- Drive AI-powered customer advocacy by leading the adoption, integration, and continuous optimization of the Customer Story Agent

- Accelerate AI adoption and measure business impact by executing global enablement initiatives

- Develop strategic customer content aligned with core solution priorities

- Strengthen third-party customer validation by leading the Gartner Peer Insights strategy

- Support strategic analyst engagement by partnering with Analyst Relations and regional advocacy teams

Requirements:

- 7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines

- Demonstrated curiosity and active exploration of AI tools

- Strong strategic content development experience

- Proven cross-functional program management skills

- Strong analytical and operational expertise

Preferred Qualifications:

- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency

- Hands-on experience with Upland RO

- Background in customer advocacy or customer marketing

- Proven track record deploying and operationalizing AI agents

Salary: $150,500 - $215,000 USD per year

Benefits:

- Various health plans

- Time off plans for vacation and sick time

- Parental leave options

- Retirement options

- Education reimbursement

- In-office perks, and more!

## Skills

### Required
- AI-powered innovation
- strategic content development
- cross-functional program management
- analytical and operational expertise

### Nice to have
- AI technologies and workflows
- Upland RO
- customer advocacy or customer marketing
- deploying and operationalizing AI agents

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zscaler/jobs/5267163007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)