# Trade Floor Support Engineer

**Company**: IT Infrastructure
**Location**: New York, New York
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000 to $175,000
**Category**: IT
**Industry**: Finance

**Apply**: https://mlp.eightfold.ai/careers/job/755959741110?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/trade-floor-support-engineer-dc476a38-fa7/

## Description

We are seeking a Trade Floor Support Engineer to join our Information Technology organization at Millennium, a global alternative investment firm.

The successful candidate will serve as a primary technology contact for trading business units, delivering responsive support and ensuring a seamless end-user experience.

Responsibilities:

- Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix

- Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations

- Manage and communicate incidents, problems, and changes through ServiceNow

- Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement

- Troubleshoot basic network and telecommunications connectivity issues

- Partner with cross-functional teams on firmwide technology initiatives

- Assist with server and data center support as needed

Requirements:

- 5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations

- Bachelor’s degree in Computer Science, Information Technology, or a related field

- Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies

- Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity

- Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management

- Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling

- Strong customer service, communication, and problem-solving skills

The estimated base salary range for this position is $100,000 to $175,000. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package.

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## Skills

### Required
- Windows
- Microsoft Office
- Office 365
- VDI
- Citrix
- ServiceNow
- ITIL
- Bloomberg
- LSEG Workspace
- ICE
- Active Directory
- Exchange

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Source: [Apply at mlp.eightfold.ai](https://mlp.eightfold.ai/careers/job/755959741110?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)