# Reception Manager

**Company**: Grafton Medical Partners
**Location**: London
**Salary**: Negotiable
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A3431-26-0014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dc3d2e7a-21e

## Description

We are seeking an experienced, organised, and proactive Reception Manager to lead our busy reception team within a friendly and patient-focused GP practice.

The successful candidate will be responsible for the day-to-day management of reception operations, ensuring the delivery of an efficient, professional, and high-quality service to patients and staff.

**Main Duties of the Job**

- Manage and oversee the daily operations of the reception team.

- Supervise, support, and develop reception staff through training and performance management.

- Ensure a high standard of patient care and customer service is maintained at all times.

- Develop and maintain reception processes to improve efficiency and patient experience.

- Monitor staff rotas and ensure adequate reception cover.

- Deal with patient enquiries, concerns, and complaints professionally and sensitively.

- Support the practice management team with administrative and operational tasks.

- Ensure compliance with practice policies, confidentiality requirements, and NHS regulations.

- Assist with recruitment, induction, and training of new reception staff.

- Liaise with clinicians and other departments to ensure smooth day-to-day operations.

**Person Specification**

- Previous experience managing or supervising a reception or customer service team.

- Excellent communication and interpersonal skills.

- Strong organisational skills and attention to detail.

- Ability to work under pressure and prioritise workload effectively.

- Competent IT skills and experience using Microsoft Office.

- Experience handling confidential information appropriately.

- A positive, flexible, and professional approach to work.

**Benefits**

- Negotiable salary

- Permanent contract

- Flexible working arrangements

## Skills

### Required
- Microsoft Office
- customer service
- organisational skills
- communication skills

### Nice to have
- Experience of working in a GP Practice
- Experience of using EMIS Web

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A3431-26-0014?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)