# Customer Success Practice Maturity Project Manager

**Company**: Cisco
**Location**: RTP, North Carolina, North Carolina
**Experience**: senior
**Job type**: full-time
**Salary**: $108,200.00 to $137,200.00
**Category**: Operations
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Project-Manager--Documentation_2028858?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-practice-maturity-project-manager-dc1a1ad6-ea9/

## Description

Cisco is seeking a meticulous and analytical Customer Success Practice Maturity Project Manager to join our dynamic Global Partner Organization.

In this role, you will be instrumental in evaluating and validating our partners' Customer Success capabilities against Cisco's rigorous practice maturity standards.

You will leverage your strong audit background and analytical mindset to review high volumes of documentation, translating subjective evidence into objective, standardized assessments.

**Your Impact** Execute comprehensive Desk Reviews-including thorough documentation reviews, evaluation of paper evidence, and the auditing of artifacts-to verify operational proof for Customer Success Practice Maturity Basic. Analyze high-volume document submissions efficiently, maintaining a high standard of accuracy and attention to detail. Evaluate both the "letter and spirit of the law" when reviewing evidence, determining whether partner submissions truly fulfill the overall principles of the required Practice Maturity skills. Transform subjective language and qualitative evidence into objective, standardized, and defensible assessments. Exercise sound, independent judgment and subjective evidence decision-making capabilities within established audit frameworks. Articulate requirements, findings, and feedback clearly and professionally to Partners and internal Cisco stakeholders. Champion key principles of Customer Success and the overarching phases of the LAER model (Land, Adopt, Expand, Renew) during partner evaluations and internal discussions. Maintain a commanding professional presence, representing Cisco effectively when discussing Customer Success strategies and maturity standards with executive-level partners.

**Minimum Qualifications** Minimum of 3 years of experience in a formal audit, compliance, quality assurance, or rigorous document-review role. Proven experience handling high-volume document review and operational auditing processes. Professional auditing background or relevant certifications (e.g., Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or equivalent). Exceptional analytical mind and advanced analytical thinking skills, with the proven ability to synthesize complex, subjective information into structured outcomes.

**Preferred Qualifications** Bachelor's degree in Business Administration, Finance, Auditing, Information Systems, or a related field. Active Customer Success Manager (CSM) certification or equivalent industry-recognized Customer Success accreditation. Demonstrated understanding of key principles of Customer Success and the LAER model (Land, Adopt, Expand, Renew). Outstanding verbal and written communication skills, with the ability to articulate complex requirements clearly to diverse audiences. Strong executive presence and professional polish when interacting with internal stakeholders and external partners.

**Benefits**

- Medical, dental and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness

- Non-exempt employees receive 16 days of paid vacation time per full calendar year

- Exempt employees participate in Cisco's flexible vacation time off program

- 80 hours of sick time off provided on hire date and each January 1st thereafter

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## Skills

### Required
- audit
- compliance
- quality assurance
- document review
- analytical thinking

### Nice to have
- Customer Success Manager (CSM) certification
- LAER model
- communication skills
- executive presence

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Project-Manager--Documentation_2028858?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)