# Customer Service Representative

**Company**: HP, Inc.
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Barueri-So-Paulo-Brazil/Customer-Service-Representative_3166713-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dbefb6c0-5b2

## Description

This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements.

The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth.

The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience.

**Responsibilities**

- Responsible for Customer Service process, overseeing end-to-end order management and customer support processes to ensure operational excellence, customer satisfaction, and business continuity.

- Operations focal point, partnering with Supply Chain and Sales teams to analyze demand forecasts, optimizing inventory levels, and ensure product availability aligned with customer needs and business objectives.

- Provide daily support to business users on SAP HANA, troubleshooting issues, guiding system utilization, and ensuring adherence to operational processes and best practices.

- Managing relationships with strategic Key Account customers, delivering high-quality service, resolving complex issues, and maintaining strong customer engagement to support long-term business growth.

**Education & Experience Recommended**

- Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.

- Typically has 4-7 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.

**Knowledge & Skills**

- Customer Service Operations

- Order Management (End-to-End)

- Demand Forecasting & Inventory Planning

- Key Account Management

- SAP HANA Support

- Cross-Functional Collaboration

- Process Improvement

- Stakeholder Management

- Customer Experience Management

- Reporting & Data Analysis

- Supply Chain

- Operational Excellence & Continuous Improvement

**Cross-Org Skills**

- Effective Communication

- Results Orientation

- Learning Agility

- Customer Centricity

## Skills

### Required
- Customer Service Operations
- Order Management
- Demand Forecasting & Inventory Planning
- Key Account Management
- SAP HANA Support
- Cross-Functional Collaboration
- Process Improvement
- Stakeholder Management
- Customer Experience Management
- Reporting & Data Analysis
- Supply Chain

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Barueri-So-Paulo-Brazil/Customer-Service-Representative_3166713-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)