# Case Consultant

**Company**: Morgan & Morgan
**Location**: Longwood, Florida
**Job type**: full-time
**Salary**: $18.00 per hour
**Category**: Customer Service
**Industry**: Legal

**Apply**: https://job-boards.greenhouse.io/morganmorganjobsapplynow/jobs/6146478004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dbe7a89a-6f6

## Description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods.

We are looking for full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every client they serve.

As a Case Consultant, you will be the first voice our clients hear when they reach out for help , often in the midst of challenging and emotionally charged circumstances. You will provide reassurance, guidance, and a steady presence from the very first point of contact.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. We are seeking individuals with open availability who are flexible and willing to work shifts within our operational hours, including weekends.

**Responsibilities**

- Serve as the first point of contact for prospective clients calling into the firm, conducting consultations to assess how we can best support their needs.

- Gather and accurately document information pertaining to potential cases.

- Schedule follow-up appointments and coordinate callbacks with prospective clients.

- Distribute and collect signed retainer agreements via email and text.

- Manage a combination of inbound and outbound calls with professionalism and care.

- Address and resolve client concerns in a timely, respectful, and solutions-oriented manner.

**Qualifications**

- High school diploma or GED required; college experience preferred.

- Strong critical thinking and comprehension skills, with the ability to assess situations quickly and accurately.

- Excellent written and verbal communication skills, including the ability to type a minimum of 35 WPM while navigating multiple software applications simultaneously.

- Comfortable working in a dynamic, fast-paced environment and adapting to shifting priorities with composure.

- A collaborative team player who is equally effective and self-motivated when working independently.

- Consistently reliable, dependable, and accountable.

**Compensation**

- $18.00 per hour

- $250 Sign-On Bonus (awarded after 90 days of employment)

**Benefits**

- Medical and dental insurance

- 401(k) plan

- Paid time off

- Paid holidays

## Skills

### Required
- critical thinking
- comprehension
- written communication
- verbal communication
- typing

### Nice to have
- college experience

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/morganmorganjobsapplynow/jobs/6146478004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)