# MEAL Assistant

**Company**: International Rescue Committee (IRC)
**Location**: Mykolaiv
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Human Resources
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Mykolaiv-Ukraine/MEAL-Assistant_JR00005403?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dbe2199f-744

## Description

The MEAL Assistant performs clearly defined tasks at the country level, including setting up feedback channels, promoting and collecting client feedback, and ensuring timely responses.

**Key Responsibilities:**

- Collect client feedback through various channels, including hotline, suggestion boxes, email, in-person, and focus group discussions.

- Receive, record, and classify feedback based on the IRC SOP, and update the Jira CRA system daily.

- Support the CRA Officer with closing the loop for all feedback cases.

- Prepare and conduct field visits to promote Client Feedback Mechanism at IRC.

- Facilitate the establishment of feasible feedback channels and routine follow-up for its functionality.

**Feedback Monitoring, Reporting, and Response:**

- Aggregate and dis-aggregate client feedback according to gender, age, status, sector, risk-level, and other client-appropriate dis-aggregation.

- Present statistics on feedback received and feedback content in clear formats to highlight feedback trends to the program team.

- Support the CRA Officer in analyzing key themes, challenges, and opportunities for program improvement.

**Project/Program Progress Monitoring & Reporting:**

- Support the Senior MEAL Officers and MEAL Manager in the implementation of ongoing monitoring and evaluation activities.

- Assist in the aggregation and disaggregation of program implementation data.

**Job Requirements:**

- Bachelor's degree in Social Work, Human Rights, International Law, Social Science, Development studies, or a related discipline.

- Minimum of 1 year of experience in Client Responsiveness and Accountability (CRA) within the humanitarian and development sector.

- Experience in working on donor-funded, multi-sectoral projects or in roles focused on client feedback and accountability services.

- Previous experience in hotline operations, client feedback collection, or academic coursework in monitoring and evaluation, research methods, and quantitative or qualitative analysis.

- Experience in working with communities and individuals from diverse backgrounds.

**Benefits:**

- Competitive salary

- Purposeful job and development opportunities

- English classes and unlimited online training courses

- Life Insurance

- Medical insurance for staff and family members

- Free psychological support to employees and their family members

- 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements

- Up to 10 days of paid medical leave

## Skills

### Required
- Microsoft Word
- Excel
- Zendesk
- Jira
- Ukrainian
- English

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Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Mykolaiv-Ukraine/MEAL-Assistant_JR00005403?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)