# Market Coordinator (12 Month Fixed-Term Contract)

**Company**: Airbnb
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: contract
**Salary**: €48,000-€56,000 EUR
**Category**: Sales
**Industry**: Hospitality
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8303135?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dbd64745-545

## Description

We are seeking a Market Coordinator to join our Field Team in Paris, supporting high-value Host-related inquiries and escalations in the FR-Benelux Region.

The successful candidate will act as a critical liaison between Hosts and internal teams, ensuring timely resolution of issues while delivering exceptional service.

Key responsibilities include:

- Serving as an additional Host-facing support for the Market Management Team

- Mastering and maintaining knowledge of company policies and procedures

- Providing end-to-end resolution and communication to Hosts

- Conducting in-depth research to address and resolve Host issues

- Triaging and assigning escalations tickets and providing recommendations for efficient resolution

- Responding promptly and accurately to Host inquiries via email

- Working to proactively improve the listing quality of hosts in the region

- Supporting In-Market events for the territory, when required

- Effective communication in the context of stakeholders management

- Meeting or exceeding SLA response times

Requirements:

- 3+ years as a Customer Support Representative or Account Management

- 2+ years of hospitality/travel industry experience (desirable)

- Fluent English and French language skills

- Proven expertise in handling high-value and time-sensitive customer service inquiries

- Exceptional written and verbal communication abilities

- Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment

- Proven ability to analyze and assess challenges

- Skilled at de-escalating conflicts and achieving resolutions

- Strong analytical skills

- Proficiency in tools like Salesforce, G-Suite, and Jira (preferred)

In return, we offer a competitive salary of €48,000-€56,000 EUR per annum, bonus, benefits, and Employee Travel Credits.

## Skills

### Required
- Customer Support
- Account Management
- Communication
- Problem-solving
- Analytical skills
- Salesforce
- G-Suite
- Jira

### Nice to have
- Hospitality
- Travel industry
- Time management
- Conflict resolution

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8303135?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)