# Recoveries Officer

**Company**: Royal Bank of Canada (RBC)
**Location**: Mississauga, Ontario
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/MISSISSAUGA-Ontario-Canada/Recoveries-Officer_R-0000185200-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dbd5e930-aff

## Description

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies.

You will:

- Initiate outbound calls and receive incoming client calls

- Identify risk situations and escalate if and when appropriate

- Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity

- Maintain a balance between quality Customer Care and effective negotiation techniques

- Embrace the service routines, goal setting and performance enablement

- Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved

- Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience

- Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

To succeed, you will need:

- 2+ years Recoveries/Collections experience

- Strong written and verbal communication skills

- Proficient in using MS Excel, Word and Outlook

- Proven negotiation, analytical and decision making ability

- Strong Organizational and Multi-tasking skills

- Strong understanding of the balance between customer service and business risk mindset

- Able to work the set shift of 8am to 4pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm and 1 late night shift weekly 12pm-8pm

In return, you will receive:

- A comprehensive Total Rewards Program

- Leaders who support your development

- Ability to make a difference and lasting impact

- Opportunity to take on progressively greater accountabilities

## Skills

### Required
- Collections Experience
- Communication
- Decision Making
- Multitasking
- Negotiation
- Operational Risks
- Oral Communications
- Risk Mitigation Strategies
- MS Excel
- Word
- Outlook

### Nice to have
- Knowledge of CAC's
- CASPER
- OLBB
- OLMS
- TS2
- Sales Platform
- Bankruptcy & Collection Highways
- Personal Products
- Loans
- Mortgages
- Overdrafts
- Business Products
- Portfolio management

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/MISSISSAUGA-Ontario-Canada/Recoveries-Officer_R-0000185200-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)