# Implementation Manager

**Company**: Workable
**Location**: Boston, MA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $80,000 – $95,000 USD annually
**Category**: HR
**Industry**: Technology

**Apply**: https://apply.workable.com/careers/j/401786A940/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dbbad287-efc

## Description

Workable is seeking an Implementation Manager based in Boston, MA, to guide customers through the onboarding and deployment of Workable's Recruiting and HR solutions. The successful candidate will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction.

Key responsibilities include:

- Serving as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.

- Collaborating with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.

- Managing end-to-end implementation of Workable's solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.

- Leading professional services engagements, including integrations, data migrations, and custom reporting projects.

- Partnering with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.

- Understanding customer goals and challenges, providing guidance and best practices to drive adoption and success.

- Tracking and reporting on implementation progress, customer satisfaction, and areas for improvement.

- Conducting post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.

The ideal candidate will have:

- A Bachelor's degree

- 3+ years of experience in customer implementation, onboarding, project management, or consulting

- Experience managing multiple concurrent customer implementation projects

- Experience leading professional services engagements such as integrations, data migrations, or custom reporting

- Experience performing requirements analysis to translate customer needs into implementation plans

- Experience in a customer-facing role working with HR leaders and recruiters

Preferred qualifications include hands-on experience with ATS and/or HRIS platforms, APIs and/or SSO concepts for SaaS integrations, SQL and/or reporting tools for customer reporting needs, and knowledge of HR and recruiting processes and technology and/or SaaS products.

In terms of benefits, Workable offers a competitive salary range of $80,000 – $95,000 USD annually, depending on experience and skills, as well as comprehensive coverage, financial wellness options, cell phone reimbursement, Apple gear provided, access to an Employee Assistance Program (EAP), and a daily lunch allowance.

## Skills

### Required
- customer implementation
- onboarding
- project management
- consulting
- professional services
- integrations
- data migrations
- custom reporting
- requirements analysis
- customer-facing

### Nice to have
- ATS
- HRIS
- APIs
- SSO
- SQL
- reporting tools
- HR processes
- recruiting technology
- SaaS products

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Source: [Apply at apply.workable.com](https://apply.workable.com/careers/j/401786A940/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)