# CRM Platform Tech Lead

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $161,000.00-$241,000.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/CRM-Platform-Tech-Lead--Solutions--Delivery---AI-_R35286?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dbb87c6e-62a

## Description

We are looking for a hands-on CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team.

In this role, you will be the go-to technical expert for a squad of developers and administrators. You won't be managing people in an HR capacity; instead, you will be in the trenches with the team, leading by example.

**What You Will Do**

- Drive Solution Engineering: Take high-level requirements and architectural guidelines and translate them into executable, step-by-step technical solutions.

- Champion AI & Productivity: Cultivate an AI-first mindset within the engineering team.

- Lead Technical Delivery: Act as the technical heartbeat of the Agile squad.

- Hands-on Development: Roll up your sleeves to build the most complex, business-critical features yourself.

- Mentor & Elevate the Team: Actively mentor junior and mid-level engineers.

- Own Code Quality & Release Hygiene: Partner with QA and Release Management to ensure deployments are seamless.

- Collaborate Across GTM: Work daily with Product Managers, Business Analysts, and RevOps stakeholders.

**What You Bring**

- Experience: 10+ years of hands-on technical experience developing on enterprise CRM platforms.

- Deep Technical Chops: Expert-level proficiency in CRM development languages and frameworks.

- AI-First Mindset: A forward-thinking approach to software engineering.

- Delivery Focus: A strong bias for action and execution.

- Mentorship Mentality: A proven track record of upskilling peers.

- Agile Proficiency: Deep understanding of Agile development lifecycles.

- Communication: Excellent ability to explain complex technical constraints or solutions.

**Bonus Points**

- Advanced CRM Certifications.

- Direct experience implementing AI solutions within a CRM.

- Familiarity with adjacent GTM tools.

**Why Join Us?**

- Lead the transformation of our GTM technology.

- Work closely with business leaders and engineering teams.

- Be part of a collaborative, forward-thinking tech team.

- Enjoy a competitive salary and a comprehensive benefits package.

## Skills

### Required
- CRM development
- AI
- Agile
- Java
- Salesforce

### Nice to have
- Salesforce Platform Developer II
- Data Architecture
- Integration Architecture
- Einstein

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Austin-Texas-United-States-of-America/CRM-Platform-Tech-Lead--Solutions--Delivery---AI-_R35286?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)