# Senior Vice President, Customer Solutions Center, Australasia

**Company**: Mastercard
**Location**: St. Leonards, Australia
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/St-Leonards-Australia/Senior-Vice-President--Customer-Solutions-Center--Australasia_R-294466?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-vice-president-customer-solutions-center-dba3bd50-300/

## Description

We are seeking a Senior Vice President, Customer Solutions Center, Australasia to lead the development of better solutions and bundles for prioritized customer segments in markets.

The Customer Solutions Center is a new structure that enables Mastercard to drive growth, influence, and revenue by creating and selling compelling data-driven, scalable needs-based solutions.

As a strategic and execution-driven role, the Customer Solutions Lead will understand market, segments, and customer needs, translate market strategy to solutions, and enable knowledge sharing.

Key responsibilities include:

- Understanding overall market strategy, industry trends, and customer needs

- Working with the market president to prioritize opportunities

- Compiling solutions to deliver meaningful value for the customer base

- Empowering account managers and business developers to identify and pursue opportunities

- Managing the capacity and focus of solution architects and product specialists

- Building agile 'squads' for complex opportunities

- Tracking performance and taking necessary actions to improve it

- Providing market intelligence and requirements to regional Product Management and Product Development teams

- Driving Mastercard strategic solutions and products

- Understanding new products and capabilities

- Owning the agentic payments strategy

- Supporting market development and segment heads with market intelligence and insights

- Integrating acquired capabilities into the customer solutions center

- Sharing best practices with other Customer Solutions Centers

- Identifying gaps and requiring additional investment in the customer solutions center

Required skills and qualifications include:

- Strong understanding of industry trends and market intelligence

- Good understanding of regionally relevant Mastercard products, services, and solutions

- Solid product management knowledge and experience

- Knowledge of new technologies and methodologies

- Detailed payments experience

- Solid leadership and cross-functional team management experience

- Proven ability to influence and motivate others

- High energy and strong people leadership

- Strong analytical and financial understanding

- Good understanding of product technology and APIs

- Strong interpersonal skills

- Strong negotiation skills

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## Skills

### Required
- industry trends
- market intelligence
- product management
- new technologies
- payments experience
- leadership
- team management
- analytical skills
- financial understanding
- interpersonal skills
- negotiation skills

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/St-Leonards-Australia/Senior-Vice-President--Customer-Solutions-Center--Australasia_R-294466?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)