# Care Co-Ordinator Receptionist

**Company**: Amersham Vale Practice
**Location**: New Cross
**Salary**: £14.80 to £15.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A4968-26-0008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_db406e07-dc2

## Description

We are looking for a dedicated and enthusiastic Reception/Care Coordinator to join our busy GP practice. The ideal candidate will thrive in a fast-paced environment, enjoy working as part of a team, and be committed to providing a welcoming, supportive, and positive experience for our patients.

You don't need previous GP experience. We're looking for someone with the right attitude, a willingness to learn and a genuine passion for helping people. We'll provide the training and support you need.

**Main duties of the job**

- Patient Reception: Provide a friendly, professional, and high-quality reception service to patients and visitors.

- Patient Enquiries: Respond to patient enquiries in person and over the telephone.

- Administrative Support: Undertake a range of administrative duties, including managing our online triage platform, KLINIK, and supporting Quality and Outcomes Framework (QOF) activities to help the practice achieve its targets.

- Teamwork: Work collaboratively with colleagues across our multidisciplinary team to support the delivery of effective, high-quality patient care.

**Essential Criteria**

- Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.

- Ability to work effectively under pressure and manage a varied workload in a busy environment.

- Strong organisational, administrative and IT skills, with good attention to detail.

- Ability to work effectively as part of a team, demonstrating flexibility and initiative.

- Excellent time management skills, with the ability to prioritise tasks and meet deadlines.

- A patient-focused approach, demonstrating empathy, patience and a commitment to providing a high standard of service.

- Ability to handle confidential and sensitive information with discretion, maintaining strict patient confidentiality.

- Ability to communicate professionally with patients, colleagues and other healthcare professionals.

**Benefits**

- NHS Pension Scheme.

- 20 days' annual leave plus bank holidays, increasing to 25 days with service.

- Employee Assistance Programme.

- Cycle to Work and gym schemes.

- Training and development opportunities.

- Staff celebrations, away days and plenty of opportunities to get together and have fun!

## Skills

### Required
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure
- Strong organisational, administrative and IT skills
- Ability to work effectively as part of a team
- Excellent time management skills
- A patient-focused approach

### Nice to have
- Previous experience working within the NHS, a GP practice or another healthcare setting
- Familiarity with GP clinical systems such as EMIS and appointment booking processes
- Understanding of patient confidentiality, data protection and the importance of information governance within a healthcare setting
- Experience dealing with telephone enquiries, appointment management and general administrative duties

---

Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A4968-26-0008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)