# Intern, Customer Insights

**Company**: Dow Jones
**Location**: NYC - 1211 Ave of the Americas
**Job type**: part-time
**Salary**: $28.00 - $28.00
**Category**: Research

**Apply**: https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/NYC---1211-Ave-of-the-Americas/Summer-2027-Internship-Program---Customer-and-Market-Research-Intern_Job_Req_55877?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_db0e975c-dc9

## Description

We are seeking a highly motivated and analytically minded intern to join our Customer Insights team. As part of this team, you will support primary research projects, gaining hands-on experience across all phases of the research process.

**Responsibilities:**

- Program, test, and field quantitative surveys in Qualtrics, ensuring data quality and seamless respondent user experience.

- Assist in managing participant recruitment, sample monitoring, fieldwork tracking, and quality assurance across active qualitative and quantitative studies.

- Clean survey datasets, perform crosstabs and statistical significance testing, and surface key audience trends.

- Review interview transcripts and session recordings to extract themes, customer quotes, and pain points leveraging AI-enabled tools.

- Assist in translating data into charts, tables, and visualizations and narrative-driven presentations for cross-functional stakeholders.

**Requirements:**

- Currently pursuing a Bachelor’s degree in Market Research, Marketing, Economics, Social Sciences, Psychology, or a related field.

- Coursework or project experience in primary qualitative or quantitative research methods.

- Strong proficiency in Google products, including Docs, Slides, and Sheets.

- Exposure to or strong interest in leveraging generative AI / LLM workflows.

- Strong written and verbal communication skills with the ability to summarize complex data into clear, meaningful findings.

- The ability to work independently as well as collaboratively as a team member.

**Program Eligibility:**

- Enrollment in a 4-year undergraduate degree program.

- Graduating in Dec 2027 – July 2029 (U.S.).

- Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

**Benefits:**

- Competitive and flexible compensation.

- Comprehensive and competitive benefits package covering health, retirement, wellbeing, and more.

## Skills

### Required
- Qualtrics
- Google Docs
- Google Slides
- Google Sheets
- AI-enabled tools
- Statistical analysis
- Data cleaning
- Data visualization

### Nice to have
- Generative AI / LLM workflows

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Source: [Apply at dowjones.wd1.myworkdayjobs.com](https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/NYC---1211-Ave-of-the-Americas/Summer-2027-Internship-Program---Customer-and-Market-Research-Intern_Job_Req_55877?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)