# FBS Director Claims Operations & Backoffice Support Services (Insurance P&C)

**Company**: Capgemini
**Location**: Aguascalientes
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive salary and performance-based bonuses
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/cJiwhxFcwD7vTf9EuFniEA/hybrid-fbs-director-claims-operations-%26-backoffice-support-services-(insurance-p%26c)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_db0aec73-401

## Description

We are seeking an experienced leader to head our FBS (Farmer Business Services) team in Aguascalientes, Mexico. As FBS Director Claims Operations & Backoffice Support Services (Insurance P&C), you will be responsible for leading our site in the city of Aguascalientes, Mexico with a hybrid model approach, and with a scope to lead the P&C Claims operations for our Nearshore (Mexico) and Offshore (India) sites.

This role provides strategic and operational leadership for a large nearshore and offshore claims support organization, accountable for standing up, scaling, and stabilizing a multi-location claims operational support model. The role defines the end-to-end delivery model, oversees the transition of work, and builds sustainable offshore capabilities that support long term operational effectiveness and growth.

Key Responsibilities:

- Sets and executes overall strategy by aligning priorities, service models, and outcomes to business needs and enterprise objectives.

- Leads a large nearshore and offshore organization by providing direction across varied teams while ensuring consistent execution, engagement, and people management practices.

- Oversees and integrates multiple, distinct claims support teams, with accountability for transitioning work across locations and owning stabilization.

- Balances standardization with the unique needs of diverse, claims adjacent services while establishing scalable, centralized delivery models.

- Establishes performance measures and operating standards, monitors results, identifies risks and opportunities, and leads initiatives to improve efficiency, quality, and service effectiveness at scale.

- Leads operational change efforts affecting processes, systems, and people, while ensuring appropriate controls, compliance, and risk management are embedded in daily operations.

- Partners with cross-functional stakeholders to align priorities and resolve trade-offs, while managing budgets and exercising cost stewardship across assigned operations.

Requirements:

- 9 years of experience required in a similar role leading Backoffice operations in Insurance P&C

- Focus in Process Optimization / KPIs / SLAs with tangible results and impact

- Full English Fluency

- Availability to live/move to Aguascalientes

- Property & Casualty Experience (MUST)

- Experience leading large volume teams in claims operations including, recruiting, training, fostering talent and developing retention strategies. (MUST)

Technical & Business Skills:

- Power BI - Intermediate

- Excel - Intermediate

- Leadership - Advanced

- Strategy - Advanced

- Operational Excellence – (Metrics, Drivers, Reports, KPIs, SLAs) - Data Analysis, Advance

- Decision Making Skills (Autonomy)

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture within a globally renowned group

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

## Skills

### Required
- Power BI
- Excel
- Leadership
- Strategy
- Operational Excellence
- Data Analysis
- Decision Making Skills

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/cJiwhxFcwD7vTf9EuFniEA/hybrid-fbs-director-claims-operations-%26-backoffice-support-services-(insurance-p%26c)-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)