# Contact Center Manager

**Company**: Expeditors
**Location**: Guatemala City, Guatemala
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000158608704-contact-center-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/contact-center-manager-db09f18c-a93/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As a Contact Center Manager at Expeditors, you will oversee our Guatemala City site, ensuring a seamless operational process, employee success, and a high customer service level.

**Key Responsibilities:**

- Team Leadership & Development: Recruit, select and onboard qualified team members, support the team's development and career growth, and manage performance.

- Operational Excellence & Program Management: Ensure the efficient day-to-day operations of the Command Center, support in operations where needed, and implement effective solutions.

- Business Process Optimization: Analyze existing processes, identify inefficiencies, and implement data-driven solutions to enhance quality, service, compliance, and profitability.

- Finance: Manage expense per desk, grow revenue per shipment, and ensure accurate cost protection.

**Requirements:**

- Strong leadership, management, organization, communication, and execution capabilities.

- Experienced problem solver, strong collaborator, and able to provide clarity around complex topics.

- Proven customer service skills.

- Experience with logistics and business operations.

- Self-management and project management skills.

- Positive personality and effective interpersonal skills, with ability to relate to employees at all levels.

**What We Offer:**

- A stable and professional working environment aligned with international standards.

- Clear role definition and structured onboarding.

- Exposure to reputable clients and cross-functional collaboration.

- Opportunities for long-term career development in account management.

- Competitive compensation package aligned with market standard.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- logistics
- business operations
- customer service
- leadership
- management
- project management
- communication

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000158608704-contact-center-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)