# Account Manager

**Company**: Expeditors
**Location**: Bellevue, WA
**Experience**: senior
**Job type**: full-time
**Salary**: $80,000 - $100,000
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000151150749-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/account-manager-db021a5d-221/

## Description

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As an Account Manager, you will own day-to-day operations for a strategic global technology customer: to keep GPS tracking devices deployed, stocked, and ready at every shipping location; to manage shipment exceptions and security escalations through to resolution; and to build the SOPs, onboarding, and process improvements that let the program scale across U.S. and international sites.

Key Responsibilities:

- Manage daily operations for a strategic global technology customer, supporting high-value shipments across U.S. and international locations.

- Coordinate GPS tracking device deployment and inventory, including replenishment, activation, installation requirements, and site readiness.

- Manage shipment exceptions and security escalations, working with operations teams, logistics providers, and customer stakeholders through resolution.

- Lead new shipper onboarding, including coordinating training, establishing processes, and ensuring teams are ready to execute.

- Develop and maintain customer-specific SOPs for device placement, shipment monitoring, escalation protocols, and operational procedures.

- Coordinate daily with customer stakeholders, warehouses, freight forwarders, carriers, shippers, and internal monitoring teams to address operational exceptions.

- Support pilots and new technology rollouts, including implementation, monitoring performance, gathering feedback, and documenting results.

- Review shipment, device, and inventory performance to drive process improvements.

QUALIFICATIONS:

- Strong ownership and accountability: proactively manages issues from identification through resolution with consistent follow-through.

- Operations-focused account management experience supporting complex, high-volume enterprise customers.

- Highly organized and detail-oriented, with the ability to manage multiple priorities, locations, and workstreams simultaneously.

- Strong problem-solving skills with the ability to identify operational gaps and implement practical solutions.

- Excellent communication and stakeholder management skills across customers, operations teams, vendors, and internal teams.

- Comfortable managing time-sensitive escalations and coordinating rapid response and resolution.

- Process-oriented, with experience developing and implementing SOPs, operational workflows, training, and new-site rollouts.

- Logistics, supply chain, or transportation experience preferred, particularly within complex or high-value shipping environments.

- University degree or equivalent business qualifications.

- Minimum 3 years of Expeditors or industry experience.

- Proficient in MS Office and CRM software; comfortable working in shipment-visibility and tracking platforms.

- English language proficiency.

Additional Information: A successful candidate must pass Expeditors’ pre-employment background check.

Benefits:

- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

- Holidays (10)

- Flexible Days (2)

- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

- 401(k) Retirement Savings Plan with employer match

- Employee Stock Purchase Plan (ESPP)

- Medical, Prescription Drug, Dental & Vision Coverage

- Health Savings Account (HSA)

- Life and Disability Insurance

- Paid Parental Leave (additional eligibility criteria)

- Dependent Care Flexible Spending Account (DC FSA)

- Commuter Benefit

- Employee Assistance Program (EAP)

- Training and Personnel Development Program

- Educational Assistance and Reimbursement

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## Skills

### Required
- MS Office
- CRM software
- shipment-visibility and tracking platforms
- English

### Nice to have
- logistics
- supply chain
- transportation

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000151150749-account-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)