# Visitor Experience Assistant Manager

**Company**: Diageo
**Location**: Dublin, Republic of Ireland
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Dublin-Republic-of-Ireland/Visitor-Experience-Assistant-Manager_JR1131383-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dafc88ba-bec

## Description

As Visitor Experience Assistant Manager at the Guinness Storehouse in Dublin, Ireland, you will help lead the day-to-day operation of multiple areas across the attraction, inspiring teams to deliver exceptional guest experiences while maintaining high operational, safety and service standards.

You will play a key role in team performance, continuous improvement and the commercial success of the attraction.

Responsibilities:

- Lead, coach and develop a diverse, multi-functional team, using regular feedback and performance management to build an engaged, high-performing culture.

- Oversee daily operations across multiple areas of the attraction, ensuring efficient delivery and compliance with health, safety and operational standards.

- Maintain a visible, approachable presence on the floor, especially during peak periods, supporting colleagues and making timely decisions to resolve issues.

- Champion excellent guest service by role-modelling best practice and setting clear expectations for every guest interaction.

- Communicate clearly between frontline teams and senior management, using briefings and working closely with Retail, Commercial, Archives and other departments.

- Respond confidently to changing priorities, busy periods and unexpected challenges, helping the team maintain a smooth guest experience.

- Use performance data and operational insight, including guest flow and efficiency, to identify improvements and support business targets.

This role offers the opportunity to shape memorable experiences at one of Ireland's best-known visitor attractions, while developing your leadership skills and helping a diverse team grow and succeed.

Requirements:

- 3–5+ years of leadership experience in hospitality, retail or visitor attractions.

- Experience leading, coaching and developing teams to deliver strong performance.

- A passion for excellent customer or guest experiences and consistently high service standards.

- Strong communication skills, sound judgement and confidence making decisions in a fast-paced environment.

- A proactive, adaptable and solutions-focused approach, with commercial awareness and an interest in improving performance.

Benefits:

- Contemporary work-life balance policies and wellbeing activities

- Generous holiday allowance

- Lunch allowance

- Product allowance

- Annual merit increase and performance-based bonus

## Skills

### Required
- leadership
- team management
- guest experience
- communication
- problem-solving

---

Source: [Apply at diageo.wd3.myworkdayjobs.com](https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Dublin-Republic-of-Ireland/Visitor-Experience-Assistant-Manager_JR1131383-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)