# E-Commerce Shipping Supervisor

**Company**: CORSAIR
**Location**: Duluth, GA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://edix.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/8977?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dae51d44-69c

## Description

The E-Commerce Shipping Supervisor leads the team that gets online orders packed, labeled, and out the door accurately and on time. You will manage daily outbound parcel operations, coach a team of shipping associates, keep carrier handoffs on schedule, and drive safety, accuracy, and productivity across every shift you cover.

**Key Responsibilities**

**Team leadership**

- Supervise, schedule, and assign shipping associates across pick-to-ship, packing, labeling, and dock staging.

- Hire, onboard, train, and coach team members; deliver timely performance feedback and reviews.

- Handle attendance, corrective action, and employee relations in partnership with HR.

- Set clear daily goals and hold shift huddles to review volume, priorities, and safety topics.

**Daily shipping operations**

- Plan labor and workflow each shift against order volume, cut-off times, and service levels (same-day, next-day, expedited).

- Make sure every order ships by its carrier cut-off, and escalate backlogs before they miss the pickup.

- Manage packing standards, packaging materials, and dimensional weight to control shipping cost and damage.

- Oversee returns processing handoffs and exception handling (address errors, split shipments, held orders).

**Carrier and logistics coordination**

- Coordinate daily pickups and trailer loading with parcel and LTL carriers (UPS, FedEx, USPS, regional carriers).

- Verify manifests, tracking scans, and carrier documentation; resolve missed scans and pickup discrepancies.

- Work with customer service and carriers on lost, delayed, or damaged shipments.

**Quality, accuracy, and continuous improvement**

- Track and improve order accuracy, on-time ship rate, units per labor hour, and cost per shipment.

- Audit outbound orders, investigate mis-ships, and lead root-cause corrections.

- Recommend and implement process, layout, and automation improvements (batching, pack stations, label printing).

- Maintain accurate inventory and shipment records in the WMS and OMS.

**Safety and compliance**

- Enforce safety policies, PPE use, and safe equipment operation (pallet jacks, conveyors, powered industrial trucks).

- Investigate incidents and near misses, and keep the work area clean, organized, and 5S compliant.

- Follow hazmat, lithium battery, and carrier packaging regulations where applicable.

**Peak season and flexibility**

- Plan for peak periods (Black Friday through the holidays, major promotions): seasonal hiring, extended shifts, and surge staffing.

- Cover other shifts or functions as business needs require.

**Required Qualifications**

- High school diploma or equivalent.

- 5+ years of experience in shipping, warehouse, or e-commerce fulfillment operations, including at least 2 years in a lead or supervisory role.

- Working knowledge of parcel shipping: carrier services, manifesting, labeling, and cut-off times.

- Experience with a warehouse management system (WMS), order management system (OMS), or shipping software (e.g., ProShip, ShipStation, ShipHero, NetSuite, SAP, or similar – preferably ProShip).

- Proficiency with Microsoft Office, especially Excel or Sheets for tracking labor and shipping metrics.

- Strong leadership, communication, and problem-solving skills, with the ability to coach and motivate a diverse team.

- Ability to prioritize and make sound decisions under tight deadlines and changing volumes.

- Commitment to safety, accuracy, and quality in every shift.

- Flexibility to work overtime, weekends, and extended hours during peak season.

**Preferred Qualifications**

- Associate's or bachelor's degree in supply chain, logistics, or business.

- Experience in a direct-to-consumer or multi-channel e-commerce environment (Shopify, Amazon, or marketplace integrations).

- Lean, Six Sigma, or continuous improvement training or certification.

- Powered industrial truck certification and OSHA safety training.

- Experience with labor planning, KPI dashboards, and cost-per-shipment analysis.

- Bilingual (English/Spanish) a plus.

**Physical requirements**

- Stand and walk for most of a shift in a warehouse environment.

## Skills

### Required
- warehouse management system (WMS)
- order management system (OMS)
- shipping software
- Microsoft Office
- leadership
- communication
- problem-solving

### Nice to have
- associate's or bachelor's degree in supply chain, logistics, or business
- Lean, Six Sigma, or continuous improvement training or certification
- powered industrial truck certification
- OSHA safety training
- labor planning
- KPI dashboards
- cost-per-shipment analysis
- Spanish

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Source: [Apply at edix.fa.us2.oraclecloud.com](https://edix.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/8977?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)