# Service Cloud サポートエンジニア

**Company**: Salesforce
**Location**: Tokyo, Japan
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Technical-Support-Engineer-Service-Cloud-_JR366412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-cloud-dad7f071-cfe/

## Description

We are seeking a Service Cloud Support Engineer to join our team in Tokyo, Japan. As a Service Cloud Support Engineer, you will be responsible for providing technical support to customers, resolving complex technical issues, and ensuring customer satisfaction.

Responsibilities:

- Establish and maintain technical expertise in product features

- Analyze, troubleshoot, and resolve complex technical issues

- Manage customer expectations and experiences to maximize customer satisfaction

- Provide training and support to customers

- Collaborate with internal teams and external partners

- Develop and maintain knowledge documents

Requirements:

- 3+ years of experience in engineering, programming, or technical support

- Fluent Japanese and English skills

- Analytical, problem-solving, and communication skills

- Experience with internet technologies, databases, and programming languages

Preferred Skills:

- Experience with Salesforce CRM and related technologies

- Knowledge of Amazon Connect and AWS

- Familiarity with web communication protocols and security troubleshooting

- Experience with webhook, REST API, and API event log analysis

- Knowledge of XML, SOAP, and system integration technologies

- Experience with cloud-based solutions and object-oriented design

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Japanese
- English
- analytical skills
- problem-solving skills
- communication skills
- internet technologies
- databases
- programming languages

### Nice to have
- Salesforce CRM
- Amazon Connect
- AWS
- web communication protocols
- security troubleshooting
- webhook
- REST API
- API event log analysis
- XML
- SOAP
- system integration technologies
- cloud-based solutions
- object-oriented design

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Technical-Support-Engineer-Service-Cloud-_JR366412?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)