# Customer Success Manager

**Company**: Bynder
**Location**: Amsterdam
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: €37.6K - €47K
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/bynder/8612bdf6-4476-4a13-a0df-998b0f1001f8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_dad3e474-f44

## Description

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.

We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity.

As a Customer Success Manager, you will own the relationship with Mid-Market customers and drive product adoption, retention, expansion, and advocacy across your portfolio. You will develop a deep understanding of your customers’ business objectives and challenges, and turn those insights into success plans that demonstrate value and support long-term growth.

Responsibilities:

- Own customer relationships and success

- Drive adoption and customer value

- Drive retention and renewals

- Drive expansion and revenue growth

- Lead strategic customer conversations

- Be the voice of the customer

- Collaborate cross-functionally

- Use data to improve continuously

Requirements:

- Fluent in French and English

- 3+ years in a customer-facing role within B2B SaaS

- Proven track record of building strong customer relationships and driving adoption, retention, and advocacy

- Strong business acumen and commercial mindset

- Intellectual curiosity and a challenger mindset

- Strong stakeholder management and storytelling skills

- Excellent communication and presentation skills

- Strong analytical and problem-solving skills

- Strong organization and prioritization skills

- Affinity for technology and ability to quickly learn new products

- Collaborative mindset and ability to work effectively across teams

Nice to Have:

- Proficiency in Salesforce, Microsoft Office, and Google Workspace

- Experience with Customer Success tools such as Planhat

- Experience with Digital Asset Management (DAM) or MarTech platforms

Benefits:

- Challenging and inspiring work environment

- Learning and Development budget

- Commuting budget

- Mental Health and Well-being Support

- Bynder Love "stipend"

- Unlimited vacation policy

- Volunteer Time Off

- Team and Company activities

- Complimentary Lunches and Snacks

## Skills

### Required
- French
- English
- Customer Success
- B2B SaaS
- Commercial mindset
- Stakeholder management
- Analytical skills

### Nice to have
- Salesforce
- Microsoft Office
- Google Workspace
- Planhat
- Digital Asset Management
- MarTech platforms

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/bynder/8612bdf6-4476-4a13-a0df-998b0f1001f8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)