# Technology, Digital and Analytics Operations Platform Lead **Company**: AIA **Location**: Hong Kong, Hong Kong **Experience**: senior **Job type**: full-time **Category**: Insurance **Industry**: Insurance **Wikidata**: https://www.wikidata.org/wiki/Q30255387 **Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Operations-Platform--Principal_JR-71687?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_da9d175d-884 ## Description We are looking for a Technology, Digital and Analytics Operations Platform Lead to join our team in Hong Kong. Position Objective: Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization. This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment. **Roles and Responsibilities:** - **Technology Leadership & Business Partnership** - Act as the Solution Architect and Technology SME for Individual Life Operations, serving as a trusted strategic partner to Operations leadership on end-to-end solution design, technology choices, and delivery approach. - Shape technology solutions that enable Operations transformation across Buy, Policy Servicing, Claims and Contact Center domains, aligning business outcomes with architectural best practices. - Provide architectural leadership across initiatives, balancing speed of execution, cost, risk and sustainability. - **Solution Architecture & Design Authority** - Lead the end-to-end solution architecture across applications, integrations, data flows, security and infrastructure for Operations platforms. - Translate complex and evolving business requirements into clear, scalable and resilient solution designs, covering functional and non-functional requirements. - Own and maintain solution architecture artifacts throughout the delivery lifecycle. - **Strategic Roadmap & Technology Evolution** - Define and evolve the Operations Platform technology roadmap, aligned to enterprise architecture principles and target-state vision. - Proactively identify strategic, innovative and sustainable solutions, including modernization opportunities. - Continuously assess industry and insurance operations trends to ensure platforms remain future-ready and competitive. - **Delivery Enablement & Execution** - Provide architectural guidance and governance throughout delivery, ensuring solutions are designed right the first time and are buildable within delivery constraints. - Work effectively in ambiguous and agile environments, crystallizing unclear problem statements into concrete, executable solutions. - Partner with delivery teams, vendors and system integrators to ensure architectural intent is correctly implemented. - **Stakeholder Communication & Storytelling** - Articulate complex architectural concepts using simple, business-oriented language, supported by strong visual storytelling. - Build trusted relationships with Operations, Product Owners, Delivery Leads and Technology stakeholders; manage expectations and trade-offs transparently. - Influence decision-making by clearly linking technology design choices to business value, risk reduction and operational efficiency. - **BAU Architecture Oversight & Operational Readiness** - Provide architectural oversight for mission-critical BAU applications, ensuring platform stability, scalability and sustainability. - Ensure solution designs address availability, performance, monitoring, resiliency and recoverability, supporting defined KPIs and SLAs. - Guide teams on observability, analytics and dashboards to enable effective production management and operational insights. - **Governance, Risk & Compliance** - Collaborate closely with enterprise and enabling teams, including Architecture, Security, Infrastructure, Technology Risk, Process & Control, to deliver compliant and well-governed solutions. - Ensure all architectures and solutions comply with AIA security standards, technology policies, and regulatory requirements. - **Sustainability & Engineering Excellence** - Champion sustainable architecture and engineering practices, ensuring solutions are maintainable, well-documented and operable over the long term. - Drive reuse of shared services, platforms and patterns to reduce complexity and technical debt across Operations systems. - Continuously uplift solution quality and architectural maturity across the Operations technology landscape. **Minimum Job Requirements:** - Bachelor’s degree in Computer Science, Engineering, Information Systems or related discipline; Master’s degree is highly preferred. - 10+ years of experience in large-scale IT / Digital organizations, with 5+ years operating at Solution Architect, Technology Lead, or Senior Delivery Lead level. - Proven track record delivering complex, business-critical platforms within top-tier life insurers in Hong Kong and/or Greater China. - Strong hands-on experience shaping and delivering insurance Operations transformations. - Experience working in or with top-tier consulting firms is highly preferred. **Solution Architecture & Technology Leadership** - Demonstrated capability in end-to-end solution architecture. - Strong experience designing solutions in hybrid and cloud environments. - Ability to balance target-state architecture vision with pragmatic, incremental delivery in complex brownfield environments. **GenAI, Data & Intelligent Automation** - Proven experience applying GenAI and intelligent automation technologies to insurance Operations use cases. - Familiarity with enterprise GenAI platforms and ecosystems. - Strong understanding of how AI capabilities translate into measurable operational and business outcomes. **Delivery, Vendor & Operating Model Experience** - Experience leading or governing large-scale delivery teams. - Strong understanding of agile and hybrid delivery models. - Demonstrated ability to partner with system integrators, vendors and internal engineering teams. **Stakeholder Influence & Governance** - Senior-level stakeholder management experience. - Ability to operate as a design authority, influence technical and business decisions, and manage architectural trade-offs transparently. - Proven experience ensuring solutions comply with enterprise standards, security policies, regulatory and operational risk requirements. ## Skills ### Required - Solution Architecture - Technology Leadership - GenAI - Intelligent Automation - Cloud Computing - Agile Delivery - Stakeholder Management ### Nice to have - TOGAF - Microsoft Azure Solutions Architect - Ali Cloud Professional Architect - AI / GenAI-related certifications - LOMA certification --- Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Operations-Platform--Principal_JR-71687?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)