# Tax Support Agents, Contract - Fully Remote

**Company**: Thomson Reuters
**Location**: Montreal, Montreal
**Work arrangement**: remote
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Canada-Montreal-Quebec/Tax-Support-Agents_JREQ205057?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/tax-support-agents-contract-fully-remote-da92a746-83a/

## Description

Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated Tax Support Agent. This is a well-established global team, that supports cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in English and/or French.

**Key Responsibilities**

- Provide taxation support to clients by telephone and email for various tax software for Professionals and Consumers

- Apply active listening skills to diffuse potentially tense customer interactions

- Apply company policy and procedures to resolve routine customer issues

- Log orders from customers who would like to purchase products

- Participate in software quality control testing

- Write standard answers for frequently asked questions (FAQ)

- Determine recurrent issues coming from different clients and inform the supervisor

**Required Qualifications**

- Good knowledge of income tax

- Demonstrated ability to work collaboratively and cross-functionally

- Strong time management skills and ability to manage multiple priorities

- Ability to perform well under pressure

- Good communication (verbal & written)

- Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems

- Team player with a flexible attitude and approach

- Customer service orientation and experience, with proven success in customer support and relationship management

- Willingness to learn additional products and services as needed to meet client demand

- Minimum of 1 year of relevant work experience in customer service

- Bachelor’s Degree or equivalent experience

**Benefits**

- Comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities

- Career Development and Growth: By fostering a culture of continuous learning and skill development, Thomson Reuters prepares talent to tackle tomorrow’s challenges and deliver real-world solutions

- Industry Competitive Benefits

- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more

- Social Impact: Make an impact in the community with the Social Impact Institute, two paid volunteer days off annually, and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives

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## Skills

### Required
- taxation
- problem-solving
- communication
- time management
- customer service

### Nice to have
- accounting
- finance
- taxation knowledge
- H&R Block tax course graduate

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Canada-Montreal-Quebec/Tax-Support-Agents_JREQ205057?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)