# Senior Technical Operations Lead

**Company**: ZoomInfo
**Location**: Ra'anana, Israel
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8451386002
**Canonical**: https://yubhub.co/jobs/job_da7679a6-e4f

## Description

Job Title: Senior Technical Operations Lead

We are seeking an experienced Senior Technical Operations Lead to drive operational excellence across our Infrastructure Engineering organization.

As a Senior Technical Operations Lead, you will design and implement world-class operational processes, establish SRE best practices, and mentor technical teams to achieve exceptional reliability and efficiency.

Key Responsibilities:

SRE Leadership & Transformation

- Lead the design and implementation of SRE practices and tooling across Infrastructure Engineering

- Establish and cultivate an SRE-focused culture at Zoominfo

Operational Process Design & Governance

- Establish clear governance frameworks and procedural consistency

- Make decisions about process exceptions and/or changes to accommodate different team contexts

- Design and/or implement process automations using scripts and integrations

- Define functional requirements and goals for process automations

- Conduct hands-on and/or automated audits to ensure process adherence and identify improvement opportunities

Incident Management & Root Cause Analysis

- Design, implement, and continuously improve Incident Management and Change Management procedures that scale across the organization, using tools such as PagerDuty, Slack, Jira, ServiceNow, and custom integrations

- Lead and participate in root cause analysis sessions, driving teams toward systemic improvements rather than blame

- Design and execute incident dry runs and tabletop exercises to build organizational resilience

- Establish metrics and KPIs that measure incident response effectiveness and drive continuous improvement

Enable Data-Driven Decision Making

- Identify, define, and automate the tracking of operational KPIs and departmental metrics that matter, enabling senior managers to make informed decisions on the basis of data

- Build and maintain metric dashboards and automated reporting systems that provide real-time visibility into operational health

- Analyze trends and surface opportunities for optimization

Stakeholder Engagement, Training & Mentorship

- Build and maintain strong relationships with Engineering managers, Product Managers, and cross-functional stakeholders across geographies

- Maintain a feedback loop. Meet with stakeholders to understand process pain points.

- Influence others by fostering trust, leading by example, and inspiring them with your expertise and passion for reliability practices.

- Enhance internal knowledge of third-party tools such as Pagerduty, Datadog, and more, by educating Zoominfo employees on these tools.

Deliver training sessions that make Operational Excellence engaging and motivating for diverse audiences.

Required Experience & Qualifications:

- Bachelor’s degree in Software Engineering, Operations Management, or related field

- 7+ years of hands-on experience in technical operations, Site Reliability Engineering (SRE), Incident Management, or IT Service Management roles within SaaS or technical organizations

- Fluent English proficiency (written and verbal)

- Proven track record designing and implementing operational processes at scale

- Demonstrated expertise in SRE principles, practices, and tooling

- Strong data analysis skills with ability to define metrics, build or design dashboards, and use data to drive strategic decisions

- Proven ability to work effectively in a matrix organizational structure

- Ability and experience working with senior management at global organizations

- Hands-on experience with monitoring and observability tools such as PagerDuty and/or Datadog

- Familiarity with Jira, Confluence, Google Data Studio, or Tableau

- Experience with scripting and integrations (Python, JavaScript, Google AppScript, or similar)

- Background in SRE transformation or organizational process improvement initiatives

#LI-SS4 #LI-Hybrid

## Skills

### Required
- Site Reliability Engineering (SRE)
- Technical Operations
- Incident Management
- IT Service Management
- Monitoring and Observability Tools
- Jira
- Confluence
- Google Data Studio
- Tableau
- Scripting and Integrations
- Python
- JavaScript
- Google AppScript