# Technical Support Engineer

**Company**: Tanium
**Location**: Krakow, Poland
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/8301337?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_da6e30b3-ec0

## Description

This position's designated to the afternoon shift running between 15:00 and 23:00 local time.

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality.

With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium.

This role will report to a Global Support Manager.

As a Technical Support Engineer, you'll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools.

**What You'll Do:**

- Assist customers by:

- Triaging inbound support cases

- Solving customer support cases

- Collaborating with other Support Engineers to assist with their assigned cases

- Sharing knowledge (education)

- Improve customer experience by:

- Documenting best practices (creating Knowledge Base)

- Tracking activity, documenting root cause, and reporting

- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area

- Testing Tanium and providing feedback and enhancement suggestions to the Engineering teams to positively impact Product evolution

**We're Looking For:**

- Education - Associates degree or equivalent experience required

- BS degree in Computer Science, MIS, or similar experience a plus

**Experience and Skills:**

- 3+ years into their career field with solid technical skills in one or more areas of IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, and/or programming.

- Ability to master new concepts and technologies

- Problem solving & troubleshooting; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.

- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; able to participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.

- Team player; experienced sharing responsibilities with others and working towards common goal

- Integrity; always focused on doing the right thing; being a role model for others

- Good command of English language in speaking and writing

**Good to Have:**

- Prior experience supporting customers

- Previous exposure to Tanium

- Familiarity with AI tools

**Benefits:**

- 5 days set aside as volunteer time off (VTO) to contribute to the communities

## Skills

### Required
- IT administration
- operating systems
- endpoint management
- networking
- security
- IT operations
- scripting
- programming
- problem solving
- troubleshooting

### Nice to have
- Prior experience supporting customers
- Previous exposure to Tanium
- Familiarity with AI tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/8301337?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)