# Product Design Program Manager

**Company**: Mastercard
**Location**: Dublin
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland/XMLNAME--Product-Design-Program-Manager_R-293519?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_da69beab-906

## Description

Mastercard is seeking a Product Design Program Manager to help scale the impact of its Global SME Customer Experience Design (CX&D) organization.

As a Product Design Program Manager, you will lead the operational rhythm of the design team, creating processes, planning frameworks, and cross-functional alignment needed to deliver high-quality experiences at scale.

Responsibilities:

- Drive planning, execution, and operational excellence across the CX&D organization.

- Partner with Design, Product, Engineering, and business stakeholders to align priorities and deliver strategic initiatives.

- Build scalable processes, tools, and governance models that enable efficient, high-quality design delivery.

- Manage timelines, dependencies, risks, and communications across complex programs.

- Support design system adoption, accessibility initiatives, and design operations best practices.

- Identify opportunities to improve team effectiveness through better workflows, tooling, and AI-powered ways of working.

- Foster an inclusive, collaborative, and high-performing culture through effective team rituals, communication, knowledge sharing, and cross-functional partnerships that amplify the impact of the design organization.

- Establish reporting, metrics, and operational insights that provide visibility into team health, delivery progress, and organizational effectiveness.

- Support capacity planning, prioritization, and resource management across the design organization.

Requirements:

- 6+ years of experience in Design Program Management, Design Operations, Product Operations, Program Management, or a related field.

- Experience supporting Product Design, UX, User Research, Content Design, or Design Systems teams within a product organization.

- Proven ability to lead complex, cross-functional initiatives involving Design, Product Management, Engineering, and business stakeholders.

- Demonstrated success building scalable operating models, processes, and frameworks that improve team effectiveness and delivery.

- Exceptional stakeholder management, facilitation, and communication skills, with the ability to influence outcomes without direct authority.

- Strong program management expertise, including planning, prioritization, risk management, dependency tracking, and execution within Agile product development environments.

- Proficiency with collaboration and planning tools such as Jira, Figma, Confluence, Miro, Airtable, Smartsheet, Asana, or similar platforms.

- Strong written and verbal communication skills, including the ability to synthesize complex information and communicate effectively with leadership teams.

- Demonstrated ability to act as a force multiplier for design organizations by improving operational excellence, enabling collaboration, and helping teams focus on high-impact customer work.

## Skills

### Required
- Design Program Management
- Design Operations
- Product Operations
- Program Management
- Agile product development
- Jira
- Figma
- Confluence
- Miro
- Airtable
- Smartsheet
- Asana

### Nice to have
- Experience supporting enterprise-scale Product Design or UX organizations
- Experience leading Design Operations initiatives
- Knowledge of design systems governance
- Experience coordinating accessibility programs
- Familiarity with UX design
- Experience introducing AI-powered workflows
- Experience fostering inclusive team cultures
- PMP
- Agile
- Scrum
- SAFe

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland/XMLNAME--Product-Design-Program-Manager_R-293519?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)