# SENIOR SOLUTION CONSULTANT

**Company**: Salesforce
**Location**: Mexico City
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Senior-Solution-Consultant_JR366216?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_da3ceb47-34e

## Description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs.

As a SENIOR SOLUTION CONSULTANT in the GDC TEAM in Mexico City, you will be working directly with customers to meet their business needs.

Your impact will include:

- Creating detailed requirement documentation and coordinating development of comprehensive assets to run on the OmniStudio Platform.

- Educating customers about product capabilities, identifying gaps in processes, and servicing customers via digital channels.

- Developing leadership skills in Agile software development.

Specific responsibilities include:

- Working closely with customers, industry experts, product managers, and engineers to investigate business processes at a detailed level.

- Participating in business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.

- Developing strong client relationships by building trust, rapport, and positive working relationships with internal and external customers, and team members.

- Creating prototypes, proof of concepts, and sample mockups to elicit and define business requirements.

- Crafting and owning user stories/business requirements documents as an outcome of requirements gathering sessions.

- Collaborating with SFI's product and design teams to suggest improvements, find opportunities for automation, and create simple and sophisticated flows.

- Utilising knowledge of OmniStudio tools, including OmniScript, FlexCards, Integration Procedures.

- Attending daily stand-ups, story pointing meetings, sprint planning, and retrospectives.

- Participating in UAT and release process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.

- Analyzing data requirements, structures, and integration points of the process.

- Documenting work using flow charts, written descriptions, screenshots, and videos.

**REQUIRED QUALIFICATIONS**

- +3 years of experience in enterprise software as business/functional analyst or product owner.

- Salesforce Platform experience.

- Demonstrated capability to understand business strategies and application objectives.

- Excellent design skills, including the ability to critique visual elements and optimize user flows.

- Excellent written and graphic communication skills.

- English advanced skills.

- Expertise in process modeling tools and standard methodologies.

**PREFERRED QUALIFICATIONS**

- Knowledge of Salesforce Industries.

- Insurance, Health, or Telecommunications industry experience.

- Hands-on experience of CPQ, EPC.

- Knowledge of design thinking processes and tools.

- Experience working with Scrum teams and Agile Methodology.

- Certified Product Owner.

## Skills

### Required
- OmniStudio
- Agile software development
- Salesforce Platform
- process modeling tools

### Nice to have
- Salesforce Industries
- CPQ
- EPC
- design thinking processes

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Senior-Solution-Consultant_JR366216?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)