# Operations Associate, Flexdrive

**Company**: Flexdrive, a subsidiary of Lyft
**Location**: Milwaukee, WI
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $16.62 - $20.77 per hour
**Category**: Operations
**Industry**: Automotive

**Apply**: https://job-boards.greenhouse.io/lyft/jobs/8919442002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_da2a1f2a-d5d

## Description

Flexdrive, a subsidiary of Lyft, is looking for a motivated and organized Operations Associate to join the Milwaukee team full-time. The successful candidate will provide quality in-person experiences by serving customers at local Flexdrive facilities.

## Responsibilities:

- Assist customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns.

- Prepare Flexdrive rental vehicles for Lyft drivers by fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents.

- Manage vehicle lot organization, vehicle transportation, and daily rental operations.

- Identify and flag vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.

- Build trust and work effectively with others to achieve results and team goals.

- Uphold Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand.

- Take initiative and ownership to contribute to team success.

## Experience:

- 1+ year of experience in an in-person customer service role, such as retail, technical support, or hospitality.

- Familiarity with the Milwaukee area.

- Excellent customer service and problem-solving skills.

- Clear verbal and written communication skills.

- Ability to work in a team environment with patience, problem-solving, de-escalation, and self-governance.

- Valid unrestricted driver's license and satisfactory driving record required.

## Benefits:

- Great medical, dental, and vision insurance options.

- Mental health benefits.

- Family building benefits.

- Child care and pet benefits.

- 401(k) plan with company match.

- Discretionary paid time off for salaried team members and 15 days paid time off for hourly team members.

- 18 weeks of paid parental leave.

- Subsidized commuter benefits.

- Monthly Lyft credits and complimentary Lyft Pink membership.

## Skills

### Required
- customer service
- problem-solving
- communication
- teamwork
- self-governance
- valid driver's license

### Nice to have
- proficiency in other languages
- Lyft driver experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lyft/jobs/8919442002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)