# Manager, Technical Account Management

**Company**: Huntress
**Location**: United States of America
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $200,000 to $210,000 OTE (base+bonus) and equity
**Category**: Security
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/huntress/jobs/8197672003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-technical-account-management-d9fbce66-9b6/

## Description

### Job Summary

You will lead the team responsible for helping Huntress partners get real value from the platform after the sale. You will build a team that is outcome-obsessed about rapid deployment, product adoption, partner retention, and growth, while making sure every Technical Account Manager delivers on the promise of the role.

### Responsibilities

- Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.

- Set operating rhythms and measurable account-management standards that keep TAMs accountable for deployment, adoption, partner health, and retention.

- Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.

- Reinforce Huntress’ culture of accountability, execution, and customer impact.

- Build team expertise in Huntress products and best practices so TAMs can guide customers confidently and identify risks before they affect the partner experience.

- Partner across Sales, Support, Product, Marketing, and other departments to coordinate one-off requests, share product feedback, and improve the customer and partner experience.

- Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.

### Requirements

- 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.

- Strong cybersecurity background and ability to translate technical concepts into practical guidance for partners and internal teams.

- 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.

- Ability to present clearly to varied audiences, including technical stakeholders, business leaders, and C-level executives.

- Strong organization, sound judgment, and consistent follow-through in managing competing priorities.

- Bias toward action, operational discipline, and measurable outcomes.

- Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment.

- Experience using AI to work faster and smarter, and building repeatable workflows.

### Benefits

- 100% remote work environment

- Generous paid time off policy, including vacation, sick time, and paid holidays

- 12 weeks of paid parental leave

- Highly competitive and comprehensive medical, dental, and vision benefits plans

- 401(k) with a 5% contribution regardless of employee contribution

- Life and Disability insurance plans

- Stock options for all full-time employees

- One-time $500 reimbursement for building/upgrading home office

- Annual allowance for education and professional development assistance

- $75 USD/month digital reimbursement

- Access to the BetterUp platform for coaching, personal, and professional growth

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## Skills

### Required
- Technical Account Management
- Cybersecurity
- Leadership
- Coaching
- AI

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/huntress/jobs/8197672003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)