# Director, Strategic Growth & Customer Partnerships **Company**: IQVIA **Location**: Barcelona **Experience**: executive **Job type**: full-time **Category**: Healthcare **Industry**: Healthcare **Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Barcelona-Spain/Director--Site-Enablement-Solutions_R1578075?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d9f75559-923 ## Description IQVIA Site Enablement Solutions provides site-based clinical research support designed to help sponsors and research sites address capacity, enrolment, and study execution challenges. The Director, Strategic Growth & Customer Partnerships will lead execution of the business growth strategy through strategic account planning, executive customer engagement, customer expansion, opportunity conversion, and commercialization of emerging capabilities. Responsibilities: - Lead strategic account planning and growth execution across priority customer relationships. - Develop account-specific expansion plans across therapeutic areas, geographies, studies, and delivery models to increase adoption and support repeatable, multi-study growth. - Convert study-level and country-level engagements into broader portfolio and enterprise relationships. - Build and maintain executive customer relationships, stakeholder maps, sponsorship models, and governance approaches. - Identify and advance competitive opportunities where IQVIA can differentiate through global reach, flexibility, integrated capabilities, and measurable customer outcomes. - Lead the design of customized site support solutions and commercial structures that align customer requirements with operational feasibility and sustainable delivery. - Partner with Business Development and account teams throughout opportunity qualification, solution development, proposal strategy, pricing, negotiation, and bid defense. - Increase inclusion and penetration of site support solutions within Full Service opportunities, particularly programs where site capacity or enrolment risk is material. - Create repeatable frameworks for account growth, opportunity follow-up, pipeline-to-revenue tracking, objection handling, and conversion discipline. - Support competitive pricing approaches, quantified value assumptions, and commercially viable alternatives in collaboration with Finance, Strategy, and Delivery. - Translate emerging capabilities into clear, customer-ready propositions, use cases, and integrated solution pathways. - Strengthen value articulation through return-on-investment models, key performance indicator frameworks, case studies, proof points, and differentiated customer storytelling. - Partner with Delivery and regional teams to incorporate country readiness, resource models, contracting, pricing, and implementation requirements into commercial planning. - Capture customer and market feedback and translate insights into offering, process, technology, and geographic expansion priorities. - Serve as a member of the Site Enablement Solutions leadership team and provide visible ownership of the growth agenda. - Partner with customer-facing and operational leaders to strengthen account management maturity and commercial effectiveness. - Establish disciplined account reviews, opportunity ownership, executive stakeholder mapping, and progress reporting against growth priorities. - Provide coaching and subject matter guidance to colleagues supporting customer engagement and solution positioning. - Initially operate as an individual contributor; the role may assume leadership of customer-aligned delivery resources as the operating model and business needs evolve. Education and Experience: - Bachelor's degree in healthcare, life sciences, business, or a related discipline, or an equivalent combination of education, training, and experience. - Minimum of 10 years of experience in clinical research, healthcare services, contract research organization services, site services, or a related life sciences environment. - Demonstrated experience in strategic account management, customer partnerships, commercial growth, solution development, or business development. - Demonstrated experience in site support, site augmentation, site engagement, enrolment acceleration, or related patient and site services. - Experience designing and negotiating complex, customized service solutions that require alignment across commercial and operational stakeholders. - Experience engaging senior stakeholders within pharmaceutical, biotechnology, or clinical research organizations. - Experience working within global and highly matrixed organizations. Additional Skills: - Deep understanding of clinical trial operations, research-site workflows, site capacity constraints, and sponsor decision-making. - Strong commercial judgment and ability to balance customer value, competitive positioning, pricing, operational feasibility, and financial sustainability. - Ability to convert strategic priorities into executable account plans and measurable actions. - Executive-level communication, influencing, relationship management, and presentation skills. - Ability to lead through influence across Business Development, Operations, Delivery, Finance, Marketing, Technology, and Strategy. - Strong problem-solving, negotiation, organizational, and prioritization skills. - Ability to work effectively across cultures, regions, and time zones, with strong command of English. - Knowledge of global delivery models, resource sourcing, site contracting, and country activation considerations is preferred. - Experience coaching or leading customer-facing teams is preferred. ## Skills ### Required - strategic account management - customer partnerships - commercial growth - solution development - business development - site support - site augmentation - site engagement - enrolment acceleration ### Nice to have - global delivery models - resource sourcing - site contracting - country activation considerations - coaching or leading customer-facing teams --- Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Barcelona-Spain/Director--Site-Enablement-Solutions_R1578075?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)