# Product Ops Lead (GeBiz)

**Company**: GovTech
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4009551201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/product-ops-lead-gebiz-d9bad6f6-c7c/

## Description

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

We are seeking a dynamic and driven Lead Product Operations Specialist to support the delivery, operations, and continuous improvement of the GeBIZ X product. You will operate at the intersection of product, engineering, policy, and operations to ensure the reliability, scalability, and effectiveness of the platform.

**Product Operations & Stakeholder Engagement**

- Engage agencies and suppliers to understand challenges, refine user stories, and identify opportunities to improve user outcomes using metrics.

- Partner with Product Managers, Engineers, and Policy teams to support smooth rollout of features and changes.

- Operationalise agency onboarding and engagements, including coordination of processes, documentation, and testing.

- Act as a bridge between frontline users and technical teams to ensure effective issue resolution and strong feedback loops.

- Facilitate functional design discussions and translate business requirements into system configurations.

**Data, Systems & Integration**

- Map end-to-end user journeys and data flows across systems to ensure coherence and efficiency.

- Identify inter-agency data and integration dependencies, risks, and optimisation opportunities.

- Manage and triage operational issues to maintain system integrity.

**Product Delivery & Continuous Improvement**

- Analyse operational and product data to identify trends, inform prioritisation, and drive continuous improvements.

- Develop and maintain playbooks, SOPs, and documentation using tools such as JIRA and Confluence.

- Support product delivery through testing activities including defect triage and User Acceptance Testing (UAT).

**Operational Excellence & Process Improvement**

- Drive best practices in product operations across one or more problem spaces.

- Conduct user research and translate insights into operational and product improvements.

- Develop and implement data-driven strategies to improve operational efficiency and product outcomes.

**Risk Management & Governance**

- Develop and implement risk and incident management strategies for operational issues.

- Support audit activities and ensure compliance with relevant policies and governance requirements.

**User Support & Engagement**

- Drive user support and engagement strategies to enhance adoption and satisfaction.

- Establish feedback management practices and continuous improvement loops.

- Ensure operational readiness for product launches, including communications and go-to-market support.

**Ivalua Configuration & Functional Delivery**

- Configure Ivalua modules.

- Implement and maintain integrations.

- Support data migration and backend configurations.

- Troubleshoot issues related to workflows, configurations, and system performance.

**What we are looking for**

- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.

- At least 3 years of experience in product operations, business analysis, or product/project management in IT environments.

- Experience working in Agile environments.

- Must obtain Ivalua Level 3 certification within 6 months of appointment.

- Hands-on experience in Ivalua configuration is advantageous.

- Proficiency in SQL and database concepts.

- Practical understanding of APIs, integrations, and system architecture.

**What we offer you**

- GovTech is an equal opportunity employer committed to fostering an inclusive workplace.

- Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Ivalua
- SQL
- database concepts
- APIs
- integrations
- system architecture
- Agile

### Nice to have
- Ivalua configuration
- CSPO
- CSM

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4009551201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)